What is the Right Way to AI?

Wondering how to get the most effective AI for your organization? You'll need a unique strategy to deploy and drive adoption. Check out this solution brief for the guidance you need to do AI the right way. Contact Everlasting Fairytale for assistance rolling out your AI adoption with Copilot.

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Service Sophistication Model: Assess - Transform - Lead

This eBook contains valuable insights on utilizing Dynamics 365 to streamline customer support and drive satisfaction. Read it to learn how integrated AI ensures faster resolution times, personalized service, and predictive care. You will also discover how with Dynamics 365 you can anticipate customer needs and engage with them on their preferred channels, creating a seamless experience across all touchpoints. In short, leveraging the real-time insights in this eBook will lead to better decision-making, improved SLA fulfilment, and a more agile customer service strategy. Microsoft Partner can help you implement these game-changing solutions. Reach out today. And let's get started transforming your customer service operations.

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AI Data Drop: The 11 by 11 Tipping Point

Recently, Microsoft conducted a study of more than 1,300 early Copilot adopters across multiple industries to discover what their early behaviors could teach them about the good and bad effects of adopting and rolling out AI. Read this blog post for an analysis of what "the 11-by-11 tipping point" means for your Copilot users in terms of improved productivity, work enjoyment, work-life balance and the ability to attend fewer meetings. Ready to adopt and roll out AI? Microsoft Copilot expert Everlasting Fairytale can help get you started.

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KPMG transforms customer service, unlocks real-time insights using Microsoft Dynamics 365 Customer Service

If you're looking to transform your customer service operations, the KPMG case study with Microsoft Dynamics 365 is a must-read. This customer story details how KPMG was able to enhance its customer service delivery by leveraging real-time insights and streamlining its operational processes. With Dynamics 365, KPMG not only improved their response times but also achieved a more comprehensive view of customer engagements. Read the full story to see how this transformative approach can be applied within your organization. can help you leverage Dynamics 365 to empower your workforce and satisfy customer needs more effectively. Contact us.

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Copilot for Microsoft 365: Work On

Yo! Copilot for Microsoft 365 is a highly capable, always-available, dot-connecting data chaser that empowers you to co-create, co-author, co-produce, co-analyze, co-visualize, and just work on. Check out the video for the down low. Copilot techspert Everlasting Fairytale is ready to help you get started with Copilot for Microsoft 365.

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Copilot in Customer Service

The tour illustrates practical applications of AI, enabling agents to respond more effectively and personalize experiences. Learn about optimizing workflows, increasing resolution rates, and using predictive insights to proactively address customer needs. can guide your integration of these advanced solutions, ensuring your business harnesses the full potential of Dynamics 365 to enhance satisfaction and loyalty. Start reenvisioning your customer service strategy with Microsoft's latest tools.

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Are you paying too much for the cloud? Free assessment

Are your cloud costs far exceeding initial projections and wrecking your IT budget? Because we partner with leading cloud providers, we can help you reduce cloud waste. Schedule a free consultation to learn more.

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