Tuesday, September 9, 2025
Copilot in Word | Enhance Your Writing and Design
New Technology: The Total Economic Impact of Microsoft 365 Copilot as used by Nonprofits
Your nonprofit faces immense pressure to achieve more with less. The Forrester report, "The Total Economic Impact of Microsoft 365 Copilot As Used By Nonprofits", uncovers how Microsoft 365 Copilot helps organizations like yours drive efficiencies, enhance fundraising, and retain top talent. Download now to learn how your organization can benefit from Copilot and contact Everlasting Fairytale for a consultation tailored to your goals.
View: New Technology: The Total Economic Impact of Microsoft 365 Copilot as used by Nonprofits
Copilot can help employees use Word more creatively!
Team Rubicon's tech-infused humanitarianism and the impact of Copilot in Dynamics 365 Customer Insights | Microsoft Customer Stories
It is a struggle to balance resource constraints with growing operational demands as a nonprofit. This case study highlights how Team Rubicon leverages Dynamics 365 and Copilot to optimize operations, improve decision-making, and amplify its mission impact. Read the case study to learn how your nonprofit can benefit from these powerful tools. Contact Everlasting Fairytale to explore how Dynamics 365 can transform your operations and help you achieve your goals.
How to Be an Authentic Leader In the Age of AI
AI is accelerating change across industries, but leaders face a new challenge: how to maintain authenticity while adopting AI. This article highlights strategies for you to remain transparent, empathetic, and accountable in an AI-driven workplace. Read the article for insights into balancing human qualities with technology-driven decision-making. Then connect with Everlasting Fairytale to discuss how your business can strengthen leadership in the AI era.
Building An 'AI-First' Culture: What Does That Even Mean?
Legal departments are adopting new technologies quickly, but many aren't seeing measurable returns. This Gartner article analyzes why organizations are struggling to capture the full benefits of their legal tech investments and what it means for leaders evaluating strategy. Reading it will help you understand where the adoption gaps are and how to think more strategically about aligning technology with your business needs. Contact Everlasting Fairytale for guidance on how to improve ROI from your technology strategy.
Former FBI cyber leader: The cybersecurity law that's quietly keeping America safe is about to expire
Cybersecurity isn't just a technology issue, it's also a matter of policy. A former FBI cyber leader warns that a federal cybersecurity law credited with helping keep America safe is set to expire, raising concerns about national and business security. This article explains the potential impact of the law's expiration and why organizations need to be aware of the risks. Read the article to stay informed, and contact Everlasting Fairytale to discuss how we can help strengthen your security posture in uncertain times.
Everything is better as a code
Cloud spend can quickly outpace business growth when financial governance isn't built into operations. This article explores how applying FinOps principles "as code" helps organizations like yours align infrastructure consumption with business goals. Read the article to see how teams are shifting left on cost control and reducing friction between IT, engineering and finance. Contact Everlasting Fairytale to discuss how FinOps can be integrated into your cloud cost strategy.
Transforming dark data into AI-driven business value
This article explores how AI can surface insights from data, improve operations, and reduce waste. It also covers the steps organizations must take to assess risk and ensure ethical AI deployment. Read the article to understand what's possible, and contact Everlasting Fairytale to explore how your business can turn data exhaust into business intelligence.
Tuesday, September 2, 2025
Accomplish more in less time
Working Smarter with AI: Empowering your nonprofit team with improved productivity
Time and resources are precious to your nonprofit. The eBook, "Working Smarter with AI", shows how Microsoft 365 Copilot enables teams to reduce digital overload, automate repetitive tasks, and improve decision-making. Download the eBook for more insights, and contact for tailored guidance on implementing AI tools.
View: Working Smarter with AI: Empowering your nonprofit team with improved productivity
Copilot can help employees use Microsoft 365 productivity apps more efficiently!
Microsoft 365 Copilot For Microsoft 365 | Nonprofits
Will AI Help Data Centres Meet Net Zero Goals?
Energy consumption from AI workloads is on the rise and it's forcing data centers to evolve. This article explores how major tech companies are working to meet their net zero commitments while scaling AI infrastructure. Read the article to see how your organization can adapt sustainably and contact Everlasting Fairytale for strategic guidance on your next move.
Unlocking cloud value: Achieving operational excellence through SRE
Speed without control leads to outages and missed cloud value. This article outlines how site reliability engineering (SRE) enables enterprise teams to scale operations without compromising availability or agility. Read the article to see how a structured approach to SRE drives better outcomes and reply to Everlasting Fairytale to see how your team could benefit from building reliability into cloud operations.
New executive order means shift from policy to practice for cybersecurity practitioners
Cybersecurity directives can feel abstract until they change how practitioners work every day. This article explores a new executive order that moves cybersecurity from policy statements to operational practice, requiring practitioners to rethink how they apply guidance. Read this article for valuable insight into the federal shift and its practical impact on organizational security. Contact Everlasting Fairytale to discuss how we can help your team adapt effectively.
How AI-Driven SaaS is Reshaping Small Business America and Fueling B2B Tech Growth
Small businesses are embracing AI-driven SaaS, and the results are clear: smarter operations, faster scaling, and stronger contributions to B2B tech growth. This article highlights how SaaS platforms powered by AI are reducing inefficiencies and giving small businesses an edge in competitive markets. Read the article now and contact Everlasting Fairytale to discuss what AI-driven SaaS can mean for your business.
Mike Rowe says US in a 'modern-day Manhattan project' after scrapping shop class — is it time to ditch your desk job?
The U.S. labor force is facing a shortage of skilled workers, creating challenges for the future of business. This article highlights Mike Rowe's call for a "modern-day Manhattan project" to address the issue, arguing that the decline of shop class has left America unprepared. Read the article to better understand the implications for the workforce and the economy, then reach out to Everlasting Fairytale to discuss how these shifts may impact your organization's talent strategy.
Tuesday, August 26, 2025
The Total Economic Impact of Microsoft Teams
Collaboration tools are critical business enablers, but many organizations — and yours may be among them — now find themselves with multiple duplicative internal solutions, resulting in both money and work fragmentation.
Read this Forrester report for a detailed cost-benefit analysis of Microsoft Teams' efforts to engage and empower employees across a broad array of hybrid workplace environments and the potential return on investment (ROI) your enterprise may realize by deploying Teams as a platform.
Contact Everlasting Fairytale for assistance getting started with Microsoft Teams.
Tech for Social Impact Business Central Demo
Budget transparency and operational efficiency are crucial for your nonprofit to maximize its funding. This interactive demo shows how Microsoft Dynamics 365 Business Central transforms financial management. Try the demo today to experience its potential and contact Everlasting Fairytale for tailored advice on adopting it at your organization.
Copilot in Teams Meetings
Nonprofit leader's guide to moving to the cloud with confidence
Your nonprofit is under increasing pressure to do more with less while improving visibility and accountability. The eBook, "Nonprofit Leader's Guide to Moving to the Cloud with Confidence," demonstrates how cloud-based solutions like Microsoft Dynamics 365 Business Central empower organizations to streamline operations and improve collaboration. Download the eBook to kickstart your cloud journey and contact for guidance tailored to your nonprofit's goals.
View: Nonprofit leader's guide to moving to the cloud with confidence
NODE - Gartner: The future of Generative AI technologies
With generative AI evolving rapidly, organizations need to cut through the noise and prioritize what matters. This article from Gartner outlines what to expect from the next generation of GenAI technologies, including the platforms, capabilities, and architectural choices that will shape enterprise adoption. Read the article to gain strategic insight into building sustainable GenAI initiatives, and contact Everlasting Fairytale to start shaping your approach with expert support.
5 Artificial Intelligence (AI) Infrastructure Stocks Powering the Next Wave of Innovation | The Motley Fool
As AI use cases grow more complex, infrastructure becomes a make-or-break factor in innovation. This article profiles five infrastructure companies at the center of that shift. Read the article to get a clearer view of the technologies and players shaping AI infrastructure. Contact Everlasting Fairytale to discuss how you can prepare your organization for the next wave of AI demand.
Hackers Trick Victims into Downloading Weaponized .HTA Files to Install Red Ransomware
Ransomware groups are using old tactics in new ways. This article details how attackers are using weaponized .HTA (HTML Application) files to deploy Red Ransomware payloads, often disguised as legitimate downloads. The result? Infected systems, encrypted data, and operational disruption. Read the article to learn how these attacks work and where your defenses could break down. Then contact Everlasting Fairytale to assess your risk and identify opportunities to strengthen endpoint and user protection.
Building An 'AI-First' Culture: What Does That Even Mean?
AI can't thrive in silos or surface-level initiatives. It takes a shift in how teams think, work, and lead. This article from Forbes breaks down what it really means to be an "AI-first" company, highlighting the importance of shared ownership, clear strategy, and a willingness to rethink traditional workflows. Read the article to get clear on what an AI-first mindset looks like, then contact Everlasting Fairytale to talk through next steps for shifting your organization's culture in that direction.
Unlocking profitable B2B growth through gen AI
Using GenAI to boost growth is a promising idea, but most companies aren't realizing measurable results yet. This article from McKinsey examines how top-performing organizations are deploying GenAI to improve productivity, accelerate growth, and create better customer outcomes. Read the article to evaluate your current approach, then contact Everlasting Fairytale to discuss how your business can make GenAI work smarter.
Tuesday, August 19, 2025
Dynamics 365 Customer Insights Power App Pocket Demo (Nonprofit)
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Get more out of hybrid meetings with Teams Rooms and Copilot
When it comes to hybrid meetings, many Teams users struggle to capture key meeting insights without efficient ways to track decisions and manage tasks. Fortunately, Microsoft has a solution that will put an end to those struggles. In this blog post, discover how Copilot, when paired with Teams Rooms devices, enables your employees to get smarter insights, tasks and decisions from your meetings, all in a Teams environment.
Reach out to Microsoft Teams expert Everlasting Fairytale for assistance getting started with Teams Rooms and Copilot.
Improve hybrid meetings in BYOD rooms.
UNICEF Netherlands turns donors into lifetime supporters with Dynamics 365 | Microsoft Customer Stories
The UNICEF Netherlands story illustrates how Dynamics 365 Customer Insights helps the nonprofit create deeper connections with its supporters. By using data-driven insights, the organization transformed its approach to donor engagement, boosting retention and long-term impact. Read its success story for ideas on how Dynamics 365 can work for your nonprofit. Contact Everlasting Fairytale to discuss tailored solutions for your needs.
NODE - Gartner: The future of Generative AI technologies
GenAI is evolving fast, and you need a clear-eyed view of where it's headed. This article from Gartner outlines the future of GenAI technologies, including the risks, maturity curve, and what you should prioritize now to avoid missed opportunities later. Read the article to gain insight into what's coming and how to evaluate your current strategy. Reach out to Everlasting Fairytale to start a conversation about preparing for the next phase of AI adoption.
Cloud Migration Service Market Size to Hit USD 197.51 Billion by 2034
The cloud migration services market is set for dramatic expansion, expected to grow from $196 billion to over $1.6 trillion by 2034. That kind of growth signals major shifts, not just in tech spend, but in digital priorities, geographic hotspots, and competitive pressure. This article highlights projections and trends shaping the next decade of cloud migration services. Read it to understand what's driving demand and where opportunity is headed. Then, contact Everlasting Fairytale to discuss your strategy or request a cloud readiness assessment.
Here's what cybersecurity experts think about Tea's data breach | CNN Business
Today's businesses are facing a dangerous convergence: the escalation of cybersecurity breaches and the growing complexity of data privacy regulations. This article outlines two major developments that illustrate the scale and severity of these risks. Read the article to understand what's at stake and how to prepare your organization for similar challenges. Reach out to Everlasting Fairytale to discuss your cybersecurity strategy.
Will Your Gen AI Strategy Shape Your Future or Derail It?
Many organizations are racing to implement GenAI without a coherent plan, and that can be a costly mistake. This article from Harvard Business Review outlines what separates forward-thinking GenAI strategies from the ones that stall or backfire. It offers practical questions to help leaders align GenAI with core business goals, avoid hype-driven decisions, and create value at scale. Read the article to pressure test your approach, then contact Everlasting Fairytale for expert guidance on making your AI investments count.
Monday, August 18, 2025
Digital Storage Can Assist Or Foil AI
Scalable, high-performance AI depends on a storage infrastructure designed to handle massive volumes of data, rapidly and reliably. This article from Forbes examines how digital storage can either support or undermine AI performance, with real-world insights into latency, bandwidth, and capacity bottlenecks. Read the article to learn what to prioritize in your storage architecture, and reach out to Everlasting Fairytale for help designing infrastructure that's AI-ready from the ground up.
Tuesday, August 12, 2025
Delivering personalized experiences in times of change
This eBook shows how nonprofits can embrace digital and data-driven tools to improve donor engagement. The eBook outlines strategies to build trust, retain donors, and improve program impact. Download it now to get valuable insights from successful nonprofis. Contact Everlasting Fairytale for guidance on applying these strategies.
View: Delivering personalized experiences in times of change
Evolve the way your employees collaborate and communicate
Perhaps you've noticed? Your workplace has changed a lot very quickly over the last few years. With innovations in productivity collaboration is possible in just about any space. Hybrid workers now enjoy far more flexibility and control. So, what's the next big thing in the world of hybrid work? Read this eBook for reasons why Microsoft's Microsoft Teams Phone is the native telephony solution for the future of hybrid work.
View: Evolve the way your employees collaborate and communicate
Microsoft named a Leader in 2023 Gartner® Magic Quadrant™ for Unified Communications as a Service
In this blog article you will discover one of the major reasons Gartner® has recognized Microsoft as a Leader in the 2023 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS) for the fifth straight year. Read the blog for an in-depth discussion of Teams Premium's several built-in and automated AI capabilities, specific to Teams, that work together with Copilot for Microsoft 365 in Teams, to harness the power of AI to optimize your employees' collaboration and meeting experience. Ready to put these capabilities to work for your Teams? Everlasting Fairytale can help you get started on the road to intelligent productivity. Contact us.
Nonprofit Anthony Nolan speeds life-saving stem cell donor matches through the cloud | Microsoft Customer Stories
The Anthony Nolan customer story showcases how Microsoft Dynamics 365 enables the nonprofit to use cutting-edge cloud technology to quickly and efficiently match stem cell donors with patients in need. Learn how to achieve similar transformative outcomes by reading its story. Contact Everlasting Fairytale to discuss solutions for your nonprofit's unique challenges.
Will Your Gen AI Strategy Shape Your Future or Derail It?
Many organizations are pushing forward with GenAI, but not all are headed in the right direction. This article explores what separates successful AI strategies from those that stall or backfire. Learn how to identify red flags, shift toward high-value use cases, and align GenAI with long-term business goals. Read the article now and reach out to Everlasting Fairytale to evaluate how your AI approach stacks up and where it can go next.
How AI Agents Differ From Agentic AI: What Businesses Need To Know
Many organizations are experimenting with AI agents. But do you understand agentic AI? This article from Forbes breaks down the differences and helps leaders assess which type of AI is best suited for specific use cases. Read the article for a practical look at what sets agentic AI apart, then contact Everlasting Fairytale to discuss how to match the right AI capabilities to your business goals.
Cybersecurity Woes and Regulatory Challenges: Allianz Life Data Breach and Meta's EU Ad Halt
Today's businesses are facing a dangerous convergence: the escalation of cybersecurity breaches and the growing complexity of data privacy regulations. This article outlines two major developments that illustrate the scale and severity of these risks. Read the article to understand what's at stake and how to prepare your organization for similar challenges. Reach out to Everlasting Fairytale to discuss your cybersecurity strategy.
Is your organization's infrastructure ready for the new hybrid cloud?
AI and hybrid cloud promise major gains... if the underlying infrastructure can keep up. This article from Deloitte breaks down how hybrid environments are evolving, and why many organizations may be less "ready" than they think. Read the article to evaluate your infrastructure readiness and explore what's required to build a digital foundation for hybrid cloud and AI. Contact Everlasting Fairytale to discuss your next steps in infrastructure modernization.
Monday, August 11, 2025
Generative AI enthusiasm continues to beat out business uncertainty
Market uncertainty hasn't slowed the momentum of generative AI adoption. In fact, organizations are prioritizing AI investments as a strategic imperative. This article from ITPro explores what's driving executive confidence in GenAI and why you should feel that confidence as well. Read the article for insight into how leaders are positioning AI to drive growth, and reach out to Everlasting Fairytale for help developing your GenAI roadmap.
Tuesday, August 5, 2025
Buzzing on Microsoft Teams Rooms technology internally at Microsoft
Explore inclusive hybrid meeting experiences for both our employees here at Microsoft and for our Microsoft Teams Rooms customers. Read this blog article for the latest news about how Microsoft Digital (MSD), Microsoft's IT organization, creates inclusive cutting-edge hybrid meeting experiences for both their employees at Microsoft and their Microsoft Teams Rooms customers.
The Total Economic Impact ™ of Microsoft Dynamics 365 Customer Service
Read this latest (March 2024) Microsoft-commissioned Forrester TEI report based on the responses of five interviewees that were combined into a single composite organization that generates revenue of $1 billion per year and has 500 full-time support agents. In it you will discover the cost savings and business benefits enabled by Dynamics 365 Customer Service, most notably a 315 ROI, 40% increase in agent productivity, 20% faster first call response time and $1.13 million in new profitability. Dynamics 365 Customer Service can help your service organization unlock trusted knowledge to accelerate on-boarding and case resolution, improve efficiency, and automate tasks for agents in their flow of work. Reach out to to put the power of MS Dynamics 365 Customer Service to work in your organization.
View: The Total Economic Impact ™ of Microsoft Dynamics 365 Customer Service
Experience AI-enhanced meetings in every Teams Room
Microsoft is a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024
Measuring successful service engagement solely on customer issue resolution is no longer good enough. Today, it's a business imperative to deliver personalized, fast service experiences at every touch point and through every engagement channel. The most effective way to achieve this is to build long-term customer loyalty and transform operations with modern, AI-enhanced capabilities across all service processes and interactions. Microsoft is continuously enhancing Microsoft Dynamics 365 Customer service to empower customers to differentiate service organizations, and Forrester Research has noticed and designated Microsoft a Leader in "The Forrester Wave™: Customer Service Solutions, Q1 2024." This blog post highlights the significance of this distinction. Read the blog post and contact us to learn how Everlasting Fairytale can help you differentiate your organization's service operations with AI.
LVMH Bets on AI to Navigate Luxury Goods Slowdown
When growth slows, leading brands get smarter. This article from The Wall Street Journal details how a luxury leader is applying artificial intelligence to enhance operations, fine-tune customer engagement, and rethink the supply chain. Read the article to see how your business can apply these lessons and connect with Everlasting Fairytale to discuss how we can help you put AI to work.
Reimagining Cloud Strategies: Why AI-driven multi-cloud strategies are now essential
Managing multiple clouds has become the norm, and traditional strategies aren't keeping up. This article explores how AI is being used to tackle multi-cloud complexity, reduce operational costs, and enhance decision-making. If your team is facing platform sprawl, unpredictable expenses, or performance challenges, this resource outlines where AI can help and what the future looks like for hybrid and multi-cloud. Read the article and contact Everlasting Fairytale to start planning your next move with a smarter cloud strategy.
AI-Powered Phishing Detection - Does It Actually Work?
Phishing attacks remain a leading cause of breaches, and AI promises to stop them. But does it deliver? This article takes a practical look at how AI-powered phishing detection tools are being used, what challenges persist, and where human analysts still make a difference. Read the article if you are evaluating AI solutions. Then, connect with Everlasting Fairytale for a deeper look at the right approach to phishing defense.
How agentic AI is reshaping networks and connectivity | Frontier Enterprise
As digital infrastructure grows more complex, traditional network management tools are struggling to keep up. This article reveals how agentic AI is being used to reshape network behavior and connectivity strategy. You will learn how enterprises are testing agentic models to automate traffic routing, security enforcement, and resource allocation. Read the article and connect with Everlasting Fairytale for guidance on next steps.
A New Era In Software Testing
Legacy testing processes are too slow and siloed to keep up with modern software delivery cycles. This article reveals why forward-thinking organizations are redesigning their approach to testing. Read this article to gain practical insight into what's driving the shift and how the right approach can accelerate product launches while reducing risk. When you're ready, contact Everlasting Fairytale to discuss next steps.
Tuesday, July 29, 2025
Copilot in Teams and Intelligent recap | After the meeting
Copilot in Teams | Get meeting overviews
Microsoft 365 Copilot | Get up to speed
Microsoft Guided Tours
Watch this interactive tour of MS Dynamics 365 Contact Center for a step-by step look at how Dynamics 365 enabled a modern outdoor apparel company to deliver frictionless experiences across channels, reduce call volume and hold times with intelligent chatbots and voicebots, and empower agents to deliver great service where a human touch is required. With a single view of truth across data and support channels, your contact center leaders will gain powerful insights that help drive efficiency at scale and reduce unnecessary costs. Reach out to to begin reimagining your customer service operations.
How to Determine Whether a Cloud Service Delivers Real Value
This article from ITPro Today outlines a practical approach to measuring cloud service effectiveness, helping you assess cost efficiency, functionality, and long-term impact. Read the article to better understand what real cloud value looks like and how to avoid vendor solutions that don't deliver. For help aligning your cloud strategy with business outcomes, connect with Everlasting Fairytale.
Criminal Hackers Are Employing AI To Facilitate Identity Theft
AI is accelerating the reach and sophistication of cybercrime. This Forbes article explains how criminal hackers are using generative AI to scale attacks, compromise credentials, and exploit deepfakes for social engineering. Reading this article will help business leaders recognize emerging AI-driven risks and assess where their current security strategies fall short. Reach out to Everlasting Fairytale for a conversation about how to strengthen your cyber defenses in the age of AI.
AI Emerges as #1 Strategic Priority for Family-Owned Businesses
Family-owned and privately held companies are increasingly prioritizing AI — not just as a tech investment, but as a strategic lever to shape their future. This article from Deloitte examines how these businesses are approaching AI differently, with a focus on its role in driving innovation, governance, and long-term sustainability. Read the article for valuable insights you can apply to your business, then connect with Everlasting Fairytale to talk about aligning AI strategy with your organization's business priorities.
AI Explainability: How to Avoid Rubber-Stamping Recommendations
Many employees aren't equipped to evaluate or question the outputs they receive from AI. This article from MIT Sloan explains the risk of "rubber-stamping" AI outputs without understanding the rationale behind them, and outlines strategies for building explainability into workplace systems. Read the article to learn how your organization can build a culture that embraces AI without surrendering critical thinking. For guidance on making AI a trusted tool, contact Everlasting Fairytale.
Monday, July 28, 2025
I'm a CEO running an 8-figure AI company. I'm also an extreme procrastinator — and I think that's a good thing.
Leaders are under constant pressure to act quickly, but is speed always the answer? This article profiles the CEO of an 8-figure AI company who argues that procrastination, when deliberate, can be a powerful leadership tool. Read how he uses intentional delay to drive better decisions and foster innovation in a high-growth environment. Want to talk about strategic decisions in your business? Contact Everlasting Fairytale to start the conversation.
Tuesday, July 22, 2025
Copilot in Teams: Discern Opinions Quickly
Cloud Migration Trends 2025: Essential Insights for Businesses
Many organizations move to the cloud to improve scalability and reduce costs, but that's just the beginning. This article explains how companies are achieving broader transformation goals by pairing cloud migration with smart modernization strategies. Read it to see the business impact of cloud done right, and contact Everlasting Fairytale to talk about how your organization can align cloud investment with growth.
Copilot in Customer Service
This tour of Microsoft Dynamics 365 Customer Service walks you through the service experience of a true-to-life customer who benefits from the solution's transformative, AI-fueled capabilities. Take the tour to see for yourself how Dynamics 365 Customer Service enables your service teams to respond more effectively and effortlessly and personalize experiences. Learn about optimizing workflows, increasing resolution rates and using predictive insights to proactively address customer needs. When you're ready for a more expansive tour, contact your trusted guide and Microsoft partner, .
Copilot in Teams: Ask Better Questions
Total Economic Impact of Dynamics 365 Customer Service
"The Total Economic Impact of Dynamics 365 Customer Service" report from Forrester Consulting examines the potential return on investment of Microsoft Dynamics 365 Customer Service. This infographic summarizes the findings from that study. View the infographic. Contact to start reaping the benefits of an investment in Dynamics 365 Customer Service.
View: Total Economic Impact of Dynamics 365 Customer Service
Five ways B2B sales leaders can win with tech and AI
The gap between top and average sales teams is widening, and tech is the reason. This article from McKinsey outlines five actions B2B sales leaders can take to improve productivity and results using technology and AI. Read the article for insight into what top performers are doing, and contact Everlasting Fairytale for help evaluating the tech strategies that could work best for your sales team.
AI Cybersecurity Threats in 2025: What Companies Fear Most
AI isn't just helping companies innovate; it's giving cybercriminals new tools to exploit. This article offers a forward-looking view of the AI-driven threats companies are most concerned about heading into the future, including deepfake phishing, AI-assisted malware, and real-time impersonation attacks. Read the article to understand what's on the horizon, and contact Everlasting Fairytale to discuss strategies for strengthening your defenses before these threats scale.
The Missing Piece In Your Competitive Strategy-and Its Impact On The Bottom Line
Strategy and execution are only as strong as the insights that guide them. This article outlines how your company can use location intelligence to find operational efficiencies, drive customer engagement, and outmaneuver competitors. Read it for practical examples of what's possible when location is factored into the equation. Connect with Everlasting Fairytale to discuss how a location-aware strategy could improve your results.
5 AI Agent Myths You Need To Stop Believing Now
Uncertainty around AI agents is holding businesses back from using one of today's most promising workplace tools. This article addresses the five most common myths and explains what AI agents can actually deliver when deployed with strategy and intent. Read the article to cut through the noise and gain a clearer understanding of what's fact, what's fiction, and where AI agents might make sense in your business. Contact Everlasting Fairytale to talk about where to start.
Tuesday, July 15, 2025
Top 3 tips for using Microsoft Copilot in Teams
How AI Agents Differ From Agentic AI: What Businesses Need To Know
Understanding how AI fits into your workforce strategy starts with defining what it can and can't do. This article explains how agentic AI differs from traditional AI agents, highlighting why this distinction matters for businesses trying to scale automation responsibly. Read it for perspective on what's next in intelligent systems and what it means for your team's productivity, oversight, and outcomes. Contact Everlasting Fairytale to discuss how to align your strategy with the right kind of AI.
Sandvik Coromant delivers ultimate customer service with Dynamics 365
Sandvik Coromant's journey with Dynamics 365 started in 2016, when it piloted Dynamics 365 Sales in the United States. As its customer base expanded and diversified, the Sandvik team realized that to access the required deep knowledge of customer history they could no longer rely on multiple applications to manage daily business functions. Read Sandvik's story to learn why Sanika Bhagwat: Customer Interactions Process & Technology Manager said, "Dynamics 365 Customer Service is the thread that weaves [together] seamless experiences...enabling automation and AI possibilities for business growth and ultimate customer satisfaction." Ready to help your customers become more productive, profitable and energy efficient? can help you get started with Dynamics 365 Customer Service.
Microsoft Teams: Building a Foundation for the Future
Teams has grown to serve over 320 million monthly active users across 181 markets and 44 languages. Today, more than 75% of monthly active users are using the new built-from-the-ground-up desktop app for Windows and Mac. But a new era is on the way.
Read this blog for a deep dive into the many investments Microsoft is making across the board in the fundamentals of Teams, setting a new standard for performance, reliability, and simplicity.
Contact Everlasting Fairytale to get started with the new era of Microsoft Teams.
Reimagining the customer experience with the power of AI
In a world driven by relentless technological advancement, adopting an AI-fueled, customer-centric approach is imperative for staying competitive in today's market. Check out this latest blog article from Microsoft for insights into how generative AI and Copilot are enabling companies to optimize operational efficiency, build long-term loyalty while increasing value at every touchpoint. Ready to accelerate and elevate your customer service operations across the board? Let help you launch into the AI-era with Copilot.
Unlocking profitable B2B growth through gen AI
Generative AI is delivering measurable growth for B2B companies, but only when it's deployed with purpose. This McKinsey article highlights how top-performing organizations are using Gen AI to sharpen go-to-market strategies, increase productivity, and boost margins. Read the article for a closer look at what works and why it matters. Contact Everlasting Fairytale for help exploring Gen AI strategies that make sense for your goals.
11 Emerging Trends in Multi-Cloud and Hybrid Cloud Strategies for 2025
The shift to multi-cloud and hybrid cloud is well underway — but what comes next? This article outlines 11 trends that will define cloud strategies in 2025, including advances in automation, AI integration, and workload portability. Read the article to prepare for what's ahead and contact Everlasting Fairytale for help assessing your approach and identifying the right next steps.
Top Cybersecurity Trends Emerging From RSA Conference 2025
Cyber threats are evolving, and so is the technology used to stop them. This article recaps the most urgent cybersecurity trends presented at the RSA Conference 2025 — from next-gen identity protection to secure AI deployment. Read it for insight into what matters most right now in security strategy and how to prepare for what's ahead. Then contact Everlasting Fairytale to talk through how your team can act on these trends.
Five Ways A Postsale Digital Experience Reduces Risk During Volatile Times
In uncertain markets, retention matters more than acquisition. This article discusses five strategic ways enterprise leaders are strengthening the digital post-sale experience to reduce risk, stabilize revenue, and boost customer value. If your business is navigating volatility, this insight can help you shift from reactive support to proactive customer engagement. Read it now, then contact Everlasting Fairytale to talk through ways to support your customers better post-purchase.
Tuesday, July 8, 2025
The Total Economic Impact of Microsoft Teams
Microsoft Teams provides a versatile, feature-rich integration platform for enterprises to streamline workflows, digitize and automate processes, and connect and empower employees across departments and locations to strengthen strategic alignment, engagement and productivity. Read this Forrester Analytic Report for everything you need to know about cost savings and business benefits enabled by Teams as a unified platform for communication and collaboration.
Download it today. Contact Everlasting Fairytale with questions and comments.
Winning at digital transformation and cloud through Hybrid by Design | IBM
Too many cloud transformations stall when strategy doesn't match business needs. This article explains how adopting a hybrid approach helps organizations modernize faster, cut costs, and stay agile across environments. Read the article to learn how to apply this thinking to your organization's cloud strategy. Contact Everlasting Fairytale for guidance building the right plan for your business.
Mastering B2B Messaging: Five Strategies To Connect With The Buying Network In The AI Era
B2B buying decisions are no longer driven by one person — they're made by networks. This article lays out five actionable strategies that help businesses adapt their messaging to connect with multiple influencers across the buying journey. Read the article to see how leading firms are updating their approach, and contact Everlasting Fairytale to see how you can refine your messaging to match the way decisions are made today.
Announcing Dynamics 365 Contact Center - a Copilot-first cloud contact center to transform service experiences - The Official Microsoft Blog
Microsoft Dynamics 365 Contact Center is a Copilot-first contact center solution that delivers generative AI to every customer engagement channel. This standalone Contact Center as a Service (CCaaS) solution enables customers to maximize their current investments by connecting to preferred customer relationship management systems (CRMs) or custom apps. Read this blog article to discover how Generative AI is driving efficiency and reducing costs by transforming customer service and revolutionizing the way contact centers operate — from delivering rich experiences across digital and voice channels that enable customers to resolve their own needs to equipping agents with relevant context within workflow, and ultimately unifying operations. Contact to begin modernizing your customer service operations with Generative AI and Copilot.
Announcing new Copilot in Microsoft Teams enhancements
Customers around the world are already unlocking Microsoft Copilot to more value and learning the power of generative AI at work with Microsoft Teams. In this blog, you will discover exciting new Copilot in Teams enhancements that will supercharge collaboration, save time and make your company's hybrid meetings better. You'll also learn about MS's ongoing and future efforts to improve Teams performance, reliability and ease of use. Contact Copilot AI tech specialist Everlasting Fairytale for assistance integrating AI-powered collaboration with Microsoft Teams into your organization.
Inside KPMG's $100 million AI investment: How Google Cloud's partnership is fueling the firm's new tech services
Major firms are investing heavily in AI to drive new revenue streams. Is your business following suit? This article highlights the KPMG strategy to put $100 million toward building AI- and automation-powered services in a technology partnership with Google Cloud. Read the article to see what AI-driven transformation can look like, and reach out to Everlasting Fairytale to discuss how to plan and implement a strategy for your business.
How to increase cybersecurity in the age of AI PCs
As AI PCs become more widespread in business environments, they create new attack surfaces for cybercriminals. This article highlights why business leaders must act now to reframe their cybersecurity strategy to address the unique risks introduced by AI hardware and workloads. Read the article to get the full perspective, and connect with Everlasting Fairytale for a security assessment built for the AI PC era.
Building An 'AI-First' Culture: What Does That Even Mean?
AI tools are only part of the equation — real transformation happens when culture evolves, too. This article breaks down what it actually means to build an AI-first culture, why it matters, and how organizations are making it actionable. Read it to understand the core of AI-first success, then contact Everlasting Fairytale to talk about aligning culture and technology in your business.
Tuesday, July 1, 2025
What is the Right Way to AI?
Wondering how to get the most effective AI for your organization? You'll need a unique strategy to deploy and drive adoption. Check out this solution brief for the guidance you need to do AI the right way.
Contact Everlasting Fairytale for assistance rolling out your AI adoption with Copilot.
Service Sophistication Model: Assess - Transform - Lead
This eBook contains valuable insights on utilizing Dynamics 365 to streamline customer support and drive satisfaction. Read it to learn how integrated AI ensures faster resolution times, personalized service, and predictive care. You will also discover how with Dynamics 365 you can anticipate customer needs and engage with them on their preferred channels, creating a seamless experience across all touchpoints. In short, leveraging the real-time insights in this eBook will lead to better decision-making, improved SLA fulfilment, and a more agile customer service strategy.
Microsoft Partner can help you implement these game-changing solutions. Reach out today. And let's get started transforming your customer service operations.
View: Service Sophistication Model: Assess - Transform - Lead
AI Data Drop: The 11 by 11 Tipping Point
Recently, Microsoft conducted a study of more than 1,300 early Copilot adopters across multiple industries to discover what their early behaviors could teach them about the good and bad effects of adopting and rolling out AI. Read this blog post for an analysis of what "the 11-by-11 tipping point" means for your Copilot users in terms of improved productivity, work enjoyment, work-life balance and the ability to attend fewer meetings. Ready to adopt and roll out AI? Microsoft Copilot expert Everlasting Fairytale can help get you started.
Monday, June 30, 2025
KPMG transforms customer service, unlocks real-time insights using Microsoft Dynamics 365 Customer Service
If you're looking to transform your customer service operations, the KPMG case study with Microsoft Dynamics 365 is a must-read. This customer story details how KPMG was able to enhance its customer service delivery by leveraging real-time insights and streamlining its operational processes. With Dynamics 365, KPMG not only improved their response times but also achieved a more comprehensive view of customer engagements. Read the full story to see how this transformative approach can be applied within your organization. can help you leverage Dynamics 365 to empower your workforce and satisfy customer needs more effectively. Contact us.
Tuesday, June 24, 2025
Copilot for Microsoft 365: Work On
Copilot in Customer Service
The tour illustrates practical applications of AI, enabling agents to respond more effectively and personalize experiences. Learn about optimizing workflows, increasing resolution rates, and using predictive insights to proactively address customer needs. can guide your integration of these advanced solutions, ensuring your business harnesses the full potential of Dynamics 365 to enhance satisfaction and loyalty. Start reenvisioning your customer service strategy with Microsoft's latest tools.
Are you paying too much for the cloud? Free assessment
Are your cloud costs far exceeding initial projections and wrecking your IT budget? Because we partner with leading cloud providers, we can help you reduce cloud waste. Schedule a free consultation to learn more.
View: Are you paying too much for the cloud? Free assessment
Will AI Fix Work?
The intensity of work and always-on communications are outpacing the ability of businesses like yours to keep up. Working faster and smarter has become more challenging than ever.
Read this infographic for a visualized account of how AI can overcome obstacles to productivity and create a whole new way of working.
Contact Everlasting Fairytale for help navigating the complex challenges of integrating AI into your organization.
How AI Can Empower Customer Service Agents
Read Microsoft's latest blog post: 'How AI Can Empower Customer Service Agents.' to discover how smart chatbots, AI-powered task assistance, and real-time recommendations enable your teams to stay ahead of complex tech challenges to focus on providing top-notch, friendly customer service even under pressure. Reach out to when you are ready to drive modernization and transform your service processes with these Microsoft Generative AI solutions.
Tuesday, June 17, 2025
What Is the New Hushed Hybrid Work Trend?
The new hushed hybrid work trend has employees colluding with the managers to allow work-from-home days in secret. This trend has both benefits and drawbacks-as well as far reaching implications for business ops and talent acquisition.
Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS)
In this whitepaper, you will get an in-depth look at the transformative impact of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in average handle time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft," to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.
Council Post: The Evolution Of Modern Enterprise IT
A new breed of IT companies has emerged with an innovative approach. The focus became on scale, efficiency and automation.
The Total Economic Impact of Microsoft Teams
Collaboration tools are critical business enablers, but many organizations, yours may be among them, now find themselves with multiple duplicative internal solutions, resulting in both money and work fragmentation.
Read this Forrester report for a detailed cost-benefit analysis of Microsoft Teams' efforts to engage and empower employees across a broad array of hybrid workplace environments and the potential return on investment (ROI) your enterprise may realize by deploying Teams as a platform.
Contact Everlasting Fairytale for assistance getting started with Microsoft Teams.
Copilot in Teams Meetings
How Microsoft customer service and support agents become super agents with Copilot in Dynamics 365 Customer Service
In this customer story, discover how Dynamics 365 Customer Service with Copilot transforms customer service reps into super agents. Read the story to learn how Copilot's advanced AI capabilities empower agents to excel by streamlining processes, enhancing efficiency and ensuring superior support delivery. Ready to transition from mundane tasks to complex problem-solving and elevate customer service? Contact us to discuss how can get you started.
'Tiny' AI, big world: New models show smaller can be smarter
IBM Research has developed a compact time-series forecasting model with fewer than 1 million parametersThis small model enables fast predictions and requires | Think bigger means better in AI? Think again.
Balancing AI Innovation and Tech Debt in the Cloud
With meticulous governance, organizations can harness the power of AI while maintaining a secure, compliant and cost-effective cloud environment.
Monday, June 16, 2025
'The worst thing you can do' after a data breach, according to a cybersecurity expert
Data breaches are so common that you may be tempted to ignore them altogether. But doing so is a big mistake, cybersecurity experts say.
Tuesday, June 10, 2025
Copilot in Dynamics 365 Customer Service
Discover how you can use the power of generative AI to transform agent experiences with Microsoft Copilot Dynamics 365 Customer Service. View this quick-hitting infographic for an at-a-glance of the impact AI is having on the success of customer service teams and the Copilot in Customer Service capabilities behind it. From finding answers to writing emails to generating actionable analytics for decision-making, Microsoft Copilot Dynamics 365 Customer Service is improving the performance of customer service teams in game-changing ways. Contact us to discuss how Everlasting Fairytale can help put the power of generative AI to work for your customer service team.
Evolve the way your employees collaborate and communicate
Perhaps you've noticed? Your workplace has changed a lot very quickly over the last few years. With innovations in productivity collaboration is possible in just about any space. Hybrid workers now enjoy far more flexibility and control. So, what's the next big thing in the world of hybrid work? Read this eBook for reasons why Microsoft's Microsoft Teams Phone is the native telephony solution for the future of hybrid work.
View: Evolve the way your employees collaborate and communicate
Microsoft named a Leader in 2023 Gartner® Magic Quadrant™ for Unified Communications as a Service
In this blog article you will discover one of the major reasons Gartner® has recognized Microsoft as a Leader in the 2023 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS) for the fifth straight year.
Read the blog for an in-depth discussion of Teams Premium's several built-in and automated AI capabilities, specific to Teams, that work together with Copilot for Microsoft 365 in Teams, to harness the power of AI to optimize your employees' collaboration and meeting experience.
Ready to put these capabilities to work for your Teams? Everlasting Fairytale can help you get started on the road to intelligent productivity.
Monday, June 9, 2025
Forrester TEI study shows 315% ROI when modernizing customer service with Microsoft Dynamics 365 Customer Service
Week 1's focus is on "Leveling Up Customer Service with Microsoft Dynamics 365." Microsoft's latest blog post reveals an impressive 315% ROI for businesses that modernize their customer service using Dynamics 365 Customer Service. This comprehensive Forrester TEI study highlights the tangible benefits of upgrading service operations, including improved efficiency and customer satisfaction. Read the blog for valuable insights on the financial benefits of implementing Dynamics 365 Customer Service. If you're looking to achieve substantial returns on investment with a transformed customer service strategy, this blog is a must read. is ready to help you explore these benefits and integrate this powerful solution into your business operations. Contact us.
Tuesday, June 3, 2025
HR is just 'scratching the surface' of what AI can do, leaders say
From automating tasks to analyzing data and answering internal questions, AI is transforming HR departments by freeing up HR managers to tackle strategic initiatives like diving deeper into trend analysis to predict attrition and success rates of workers.
Get more out of hybrid meetings with Teams Rooms and Copilot
When it comes to hybrid meetings, many Teams users struggle to capture key meeting insights without efficient ways to track decisions and manage tasks. Fortunately, Microsoft has a solution that will put an end to those struggles.
In this blog post, discover how Copilot, when paired with Teams Rooms devices, enables your employees to get smarter insights, tasks and decisions from your meetings, all in a Teams environment.
Reach out to MS Teams expert Everlasting Fairytale for assistance getting started with Teams Rooms and Copilot.
Improve hybrid meetings in BYOD rooms.
How AI-Powered Immunoscience is Transforming Healthcare
See how new AI tech is helping to make connections between diseases once thought to be unrelated, unlock treatment options, and usher in a new era of drug discovery.
Interested in exploring how AI can transform your industry or business? Just hit reply to schedule a demo of a customizable AI solution.
Cloud computing in the United States - statistics & facts
Discover all statistics and data on Cloud computing in the United States now on statista.com!
Cybersecurity Has a Talent Shortage. Here's How to Close the Gap
By embracing future-ready workforce practices to close the cybersecurity talent gap, employers will be in a better position to capitalize on opportunities and address emerging threats. Cybersecurity experts at are ready to help you strengthen your security posture.
Simplify IT operations with observability and AIOps
IT teams face multiple operational challenges that can be effectively addressed with the right observability and AIOps solution.
Tuesday, May 27, 2025
Buzzing on Microsoft Teams Rooms technology internally at Microsoft
Explore inclusive hybrid meeting experiences for both our employees here at Microsoft and for our Microsoft Teams Rooms customers. Read this blog article for the latest news about how Microsoft Digital (MSD), Microsoft's IT organization, creates inclusive cutting-edge hybrid meeting experiences for both their employees at Microsoft and their Microsoft Teams Rooms customers.
Experience AI-enhanced meetings in every Teams Room
Tuesday, May 20, 2025
Copilot in Teams | Get meeting overviews
Copilot in Teams and Intelligent recap | After the meeting
Copilot in Dynamics 365 Customer Service
Unlock the potential of generative AI to revolutionize your customer service with Microsoft Copilot in Dynamics 365 Customer Service. This quick-hitting infographic showcases the transformative impact of AI on support teams and highlights key Copilot capabilities. From swift answer retrieval to polished email composition and insightful analytics generation, Microsoft Copilot in Dynamics 365 Customer Service elevates team performance to new heights. Check out the inforgraphic and see up-close and in living color how AI streamlines operations, enhances decision-making, and redefines customer service excellence.Ready to harness generative AI for your support team? Let Everlasting Fairytale guide you in leveraging this game-changing technology. Reach out today to explore the possibilities.
Sandvik Coromant delivers ultimate customer service with Dynamics 365
Sandvik Coromant, the Swedish tool manufacturer, embarked on its Dynamics 365 journey by piloting Dynamics 365 Sales in the United States. As the company grew, its service team recognized that functions, data and processes weren't adequately standardized across regions, and relying on multiple applications for daily operations was no longer feasible. Read this customer story to discover how Dynamics 365 delivered consistent, loyalty-building, and revenue-enhancing customer service across all touchpoints to Sandvik Coromant. Reach out to to begin your transformation today.
Microsoft 365 Copilot | Get up to speed
Tuesday, May 13, 2025
Copilot in Teams: Discern Opinions Quickly
Exclusive: AI startups dominate Enterprise Tech list
While the jury is still out on how much AI tech will boost productivity and profitability, enterprise tech is all in on AI—with nearly half of the companies on the Enterprise Tech 30 list having origins rooted in generative AI.
Read the article for details on why companies building AI's infrastructure, tooling and core model technologies are attracting the most venture capital attention and what that means for the future of enterprise tech.
The Total Economic Impact ™ of Microsoft Dynamics 365 Customer Service
Read this latest (March 2024) Microsoft-commissioned Forrester TEI report based on the responses of five interviewees that were combined into a single composite organization that generates revenue of $1 billion per year and has 500 full-time support agents. In it you will discover the cost savings and business benefits enabled by Dynamics 365 Customer Service, most notably a 315 ROI, 40% increase in agent productivity, 20% faster first call response time and $1.13 million in new profitability. Dynamics 365 Customer Service can help your service organization unlock trusted knowledge to accelerate on-boarding and case resolution, improve efficiency, and automate tasks for agents in their flow of work. Reach out to to put the power of MS Dynamics 365 Customer Service to work in your organization.
View: The Total Economic Impact ™ of Microsoft Dynamics 365 Customer Service
Microsoft is a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024
Measuring successful service engagement solely on customer issue resolution is no longer good enough. Today, it's a business imperative to deliver personalized, fast service experiences at every touch point and through every engagement channel. The most effective way to achieve this is to build long-term customer loyalty and transform operations with modern, AI-enhanced capabilities across all service processes and interactions. Microsoft is continuously enhancing Microsoft Dynamics 365 Customer service to empower customers to differentiate service organizations, and Forrester Research has noticed and designated Microsoft a Leader in "The Forrester Wave™: Customer Service Solutions, Q1 2024." This blog post highlights the significance of this distinction. Read the blog post and contact us to learn how Everlasting Fairytale can help you differentiate your organization's service operations with AI.
Council Post: The Next Big Data Leap: How AI Is Reshaping Data And Analytics Roles
The future lies at the dynamic intersection of data analytics and AI. The whopping $42.5 billion investment in AI startups is elevating data science to new heights, empowering decisionmakers to derive critical insights from the escalating volume of data.
Check out this article.
How we're using 'chaos engineering' to make cloud computing less vulnerable to cyber attacks
Cloud computing powers services from transportation and healthcare to streaming services. With nearly 3 in 4 companies going over their estimated cloud budgets, cloud overspend is a serious problem that undermines the cloud's many transformative benefits.
Keeping cloud costs in check requires a mix of human and tech solutions outlined in this compelling article.
Zero Trust Architecture: Redefining Cybersecurity in the Modern IT Landscape
Operating on the assumption that no entity, whether inside or outside the network, is trusted by default, Zero Trust has emerged as an indispensable security framework in today's ultra dangerous cybersecurity environment.
Read the article for a great synopsis of why Zero Trust is the best insurance against a devastating data breach. is ready to work with you on the security solution that meets your needs.
Monday, May 12, 2025
Mixing it up: Hybrid work models can offer the best of both worlds for worker well-being and productivity
Prime Minister Christopher Luxon sparked debate on the future of work in New Zealand this week when he ordered public service employees back to the office.
Tuesday, May 6, 2025
Top 3 tips for using Microsoft Copilot in Teams
Copilot in Customer Service
This tour of Microsoft Dynamics 365 Customer Service walks you through the service experience of a true-to-life customer who benefits from the solution's transformative, AI-fueled capabilities. Take the tour to see for yourself how Dynamics 365 Customer Service enables your service teams to respond more effectively and effortlessly and personalize experiences. Learn about optimizing workflows, increasing resolution rates and using predictive insights to proactively address customer needs. When you're ready for a more expansive tour, contact your trusted guide and Microsoft partner, .
Microsoft Teams: Building a Foundation for the Future
Teams has grown to serve over 320 million monthly active users across 181 markets and 44 languages. Today, more than 75% of monthly active users are using the new built- from-the-ground-up desktop app for Windows and Mac. But a new era is on the way.
Read this blog for a deep dive into the many investments Microsoft is making across the board in the fundamentals of Teams, setting a new standard for performance, reliability, and simplicity.
Contact Everlasting Fairytale to get started with the new era of Microsoft Teams.
Total Economic Impact of Dynamics 365 Customer Service
"The Total Economic Impact of Dynamics 365 Customer Service" report from Forrester Consulting examines the potential return on investment of Microsoft Dynamics 365 Customer Service. This infographic summarizes the findings from that study. View the infographic. Contact to start reaping the benefits of an investment in Dynamics 365 Customer Service.
View: Total Economic Impact of Dynamics 365 Customer Service
How Will Artificial Intelligence Change Higher Ed? Let Us Count the Ways
The 2024 New Jersey Big Data Alliance Symposium, held last spring at Rutgers-New Brunswick, focused on the impacts of AI on society and higher education. Key takeaways include AI's amazing ability to automate tedious manual tasks (e.g., transcribing handwritten historical documents into text), streamlining the admissions process and significantly improving the feedback loop.
Many Businesses Are Nearing the Completion of Their Cloud Migrations
Within three years, many organizations will be running most applications on public clouds, new CDW research finds.
A big cloud hangs over Big Tech earnings: Is all this AI spending worth it?
Investors will be scrutinizing the AI spending levels of tech titans like Microsoft when they report earnings this week.
Was Hybrid The Wrong Approach To Delivering Workplace Flexibility?
Despite the growth of hybrid workplace policies, many organizations struggle to make them work. A broader, more multi-faceted approach to workplace flexibility can help.
Tuesday, April 29, 2025
The Total Economic Impact of Microsoft Teams
Microsoft Teams provides a versatile, feature-rich integration platform for enterprises to streamline workflows, digitize and automate processes, and connect and empower employees across departments and locations to strengthen strategic alignment, engagement and productivity.
Read this Forrester Analytic Report for everything you need to know about cost savings and business benefits enabled by Teams as a unified platform for communication and collaboration.
Download it today. Contact Everlasting Fairytale with questions and comments.
Announcing new Copilot in Microsoft Teams enhancements
Customers around the world are already unlocking Microsoft Copilot to more value and learning the power of generative AI at work with Microsoft Teams.
In this blog you will discover the exciting new Copilot in Teams enhancements that will supercharge collaboration, save time and make your company's hybrid meetings better. You'll also learn about MS's ongoing and future efforts to improve Teams performance, reliability, and ease of use.
Contact Copilot AI tech specialist Everlasting Fairytale for assistance integrating AI-powered collaboration with Microsoft Teams into your organization.
Microsoft Guided Tours
Watch this interactive tour of MS Dynamics 365 Contact Center for a step-by step look at how Dynamics 365 enabled a modern outdoor apparel company to deliver frictionless experiences across channels, reduce call volume and hold times with intelligent chatbots and voicebots, and empower agents to deliver great service where a human touch is required. With a single view of truth across data and support channels, your contact center leaders will gain powerful insights that help drive efficiency at scale and reduce unnecessary costs. Reach out to to begin reimagining your customer service operations.
Is Your Data AI-Ready? | TDWI
The promise of AI to transform business operations and accelerate innovation is being stymied by roadblocks, according to a recent survey that found 95% of businesses encounter obstacles in integrating AI into their organizations.
Read the article for some excellent tips on facilitating your AI implementation journey.
Reimagining cloud strategy for AI-first enterprises
New research illuminates findings about cloud maturity, data readiness, and AI adoption. Read the article to understand how businesses are integrating cloud and AI strategy to take their operations to new heights.
is ready to work with you on your cloud and AI strategy.
Top 10 Cybersecurity Strategies
Cyber Magazine takes a look at the top 10 cyber strategies that can help enterprises improve their security posture
Taking Control of Costs: New Tech Makes Business Spend Management Easier
For corporates, the goal, especially in the current inflationary environment, is to squeeze margins higher. Discover how companies leverage AI and data to control costs.
The Future Of Leadership In The Remote Workplace
Leadership in a hybrid world requires a slightly different skillset or, rather, the same skills applied in a different way.
Tuesday, April 22, 2025
What is the Right Way to AI?
Wondering how to get the most effective AI for your organization? You'll need a unique strategy to deploy and drive adoption. Check out this solution brief for the guidance you need to do AI the right way.
Contact Everlasting Fairytale for assistance rolling out your AI adoption with Copilot.
Sandvik Coromant delivers ultimate customer service with Dynamics 365
Sandvik Coromant's journey with Dynamics 365 started in 2016, when it piloted Dynamics 365 Sales in the United States. As its customer base expanded and diversified, the Sandvik team realized that to access the required deep knowledge of customer history they could no longer rely on multiple applications to manage daily business functions. Read Sandvik's story to learn why Sanika Bhagwat: Customer Interactions Process & Technology Manager said, "Dynamics 365 Customer Service is the thread that weaves [together] seamless experiences...enabling automation and AI possibilities for business growth and ultimate customer satisfaction." Ready to help your customers become more productive, profitable and energy efficient? can help you get started with Dynamics 365 Customer Service.
AI Data Drop: The 11 by 11 Tipping Point
Recently, Microsoft conducted a study of more than 1,300 early Copilot adopters across multiple industries to discover what their early behaviors could teach them about the good and bad effects of adopting and rolling out AI.
Read this blog post for an analysis of what "the 11-by-11 tipping point" means for your Copilot users in terms of improved productivity, work enjoyment, work-life balance and the ability to attend fewer meetings.
Ready to adopt and roll out AI? Microsoft Copilot expert Everlasting Fairytale can help get you started.
Monday, April 21, 2025
Reimagining the customer experience with the power of AI
In a world driven by relentless technological advancement, adopting an AI-fueled, customer-centric approach is imperative for staying competitive in today's market. Check out this latest blog article from Microsoft for insights into how generative AI and Copilot are enabling companies to optimize operational efficiency, build long-term loyalty while increasing value at every touchpoint. Ready to accelerate and elevate your customer service operations across the board? Let help you launch into the AI-era with Copilot.
Tuesday, April 15, 2025
Copilot for Microsoft 365: Work On
Announcing Dynamics 365 Contact Center - a Copilot-first cloud contact center to transform service experiences - The Official Microsoft Blog
Microsoft Dynamics 365 Contact Center is a Copilot-first contact center solution that delivers generative AI to every customer engagement channel. This standalone Contact Center as a Service (CCaaS) solution enables customers to maximize their current investments by connecting to preferred customer relationship management systems (CRMs) or custom apps. Read this blog article to discover how Generative AI is driving efficiency and reducing costs by transforming customer service and revolutionizing the way contact centers operate — from delivering rich experiences across digital and voice channels that enable customers to resolve their own needs to equipping agents with relevant context within workflow, and ultimately unifying operations. Contact to begin modernizing your customer service operations with Generative AI and Copilot.
Will AI Fix Work?
The intensity of work and always-on communications are outpacing the ability of businesses like yours to keep up. Working faster and smarter has become more challenging than ever.
Read this infographic for a visualized account of how AI can overcome obstacles to productivity and create a whole new way of working.
Contact Everlasting Fairytale for help navigating the complex challenges of integrating AI into your organization.
Tuesday, April 8, 2025
Service Sophistication Model: Assess - Transform - Lead
This eBook contains valuable insights on utilizing Dynamics 365 to streamline customer support and drive satisfaction. Read it to learn how integrated AI ensures faster resolution times, personalized service, and predictive care. You will also discover how with Dynamics 365 you can anticipate customer needs and engage with them on their preferred channels, creating a seamless experience across all touchpoints. In short, leveraging the real-time insights in this eBook will lead to better decision-making, improved SLA fulfilment, and a more agile customer service strategy.
Microsoft Partner can help you implement these game-changing solutions. Reach out today. And let's get started transforming your customer service operations.
View: Service Sophistication Model: Assess - Transform - Lead
With Copilot, Every Meeting is a 'Digital Artifact'
Since human civilization began, groups of people have met to share information, generate ideas and reach decisions. Now there's a different way to experience a meeting. Read this enlightening blog about how Microsoft Copilot is transforming meetings into "digital artifacts" that can expand human interaction.
KPMG transforms customer service, unlocks real-time insights using Microsoft Dynamics 365 Customer Service
If you're looking to transform your customer service operations, the KPMG case study with Microsoft Dynamics 365 is a must-read. This customer story details how KPMG was able to enhance its customer service delivery by leveraging real-time insights and streamlining its operational processes. With Dynamics 365, KPMG not only improved their response times but also achieved a more comprehensive view of customer engagements. Read the full story to see how this transformative approach can be applied within your organization. can help you leverage Dynamics 365 to empower your workforce and satisfy customer needs more effectively. Contact us.
How AI Will Transform The Labor Market: Essential Insights For Leaders
Explore how AI will reshape the labor market and discover key insights every leader must know to stay ahead in this evolving landscape. Read this Forbes article for a detailed analysis of this important issue and hit reply to discuss how you can integrate the right AI solution into your business operations in a way that minimizes harmful impact on employees.
What are the Most Popular Cloud Platforms Among Tech Pros?
For years, Amazon Web Services (AWS) seemed to dominate tech professionals' cloud usage. Is that still the case? Or have competing web platforms made strides in adoption over the past few years?
The Cybersecurity Burnout Crisis Is Reaching The Breaking Point
CISOs face rising burnout from overwork and evolving cyberthreats. Organizations must invest in resources and support to retain workers and strengthen security defenses.
is ready to discuss with you how you can strengthen your organization's security without having to hire new talent or burning out your IT team.
Updating Enterprise Technology to Scale to "AI Everywhere"
Companies can't scale their AI solutions without also reshaping their technology function to enable this massive shift. Taking an "AI everywhere" approach to re-architecting the tech stack is a critical, foundational step. Equally important will be upgrading current ways of working to make the best use of new AI solutions, which will require bringing the discipline of software development to the adoption of AI models. is ready to take this journey with you.
The post-Covid workplace is dominated by the hybrid model. Here's how to make it work.
The new hybrid work era presents scores of opportunities and risks that leaders must tactfully navigate to ensure their businesses thrive and their employees are productive and content. Check out the article for an excellent analysis of the key elements that go into a successful hybrid work model.
Tuesday, April 1, 2025
The Future Of Work: Innovations Shaping Remote And Hybrid Models
Read the article for an overview of the drivers of a successful hybrid work model and strategies to maintain productivity and engagement as you navigate the seasons for optimal team performance.
Copilot in Customer Service
The tour illustrates practical applications of AI, enabling agents to respond more effectively and personalize experiences. Learn about optimizing workflows, increasing resolution rates, and using predictive insights to proactively address customer needs.
can guide your integration of these advanced solutions, ensuring your business harnesses the full potential of Dynamics 365 to enhance satisfaction and loyalty. Start reenvisioning your customer service strategy with Microsoft's latest tools.
Leveraging AI For Better Cloud Runtime Security
The cloud is a massive attack surface and runtime security is complex. AI plays an essential role for managing the scale and sifting through the noise.
Embarking on the Microsoft Teams Premium Adoption Journey
Microsoft Teams Premium is the solution many organizations use to help employees benefit from seamless collaboration and security. Look at this thought-provoking blog showing the four-stage process of rolling out Teams Premium to ensure that your workforce adopts its features and advantages.
How AI Can Empower Customer Service Agents
Read Microsoft's latest blog post: 'How AI Can Empower Customer Service Agents.' to discover how smart chatbots, AI-powered task assistance, and real-time recommendations enable your teams to stay ahead of complex tech challenges to focus on providing top-notch, friendly customer service even under pressure.
Reach out to when you are ready to drive modernization and transform your service processes with these Microsoft Generative AI solutions.
AI Changes Big and Small Computing
Data centers will get bigger, while more processing will move closer to the edge. The exponential growth in data centers necessary to meet AI's computing demands will have massive implications for businesses and the economy.
20 Emerging Cybersecurity Trends to Watch Out in 2024
Read this article for a comprehensive overview of the key trends that will shape the cybersecurity landscape in 2024 and beyond—including diverse attack vectors, IoT vulnerabilities, AI and ML powered attacks, and much more.
knows the latest cybersecurity trends and can help you stay ahead of threats.
Repay 'Digital Debt' By Simplifying IT Infrastructure
Are you in digital debt? Find out how excessive business tools and notifications can lead to burnout and decreased creativity. Get actionable tips on driving IT efficiency, erasing digital debt and reinvigorating your exhausted staff.
Tuesday, March 25, 2025
Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS)
In this whitepaper, you will get an in-depth look at the transformative effects of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in Average Handle Time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft" to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.
Make the Switch to the New Teams
Monday, March 24, 2025
How Microsoft customer service and support agents become super agents with Copilot in Dynamics 365 Customer Service
In this week's customer story you will discover how Dynamics 365 Customer Service with Copilot integration transforms customer service reps into 'super agents'. You will learn the details of how Copilot's advanced AI capabilities empower agents to excel by streamlining processes, enhancing efficiency and ensuring superior support delivery. Ready to transition from mundane tasks to complex problem-solving and elevate customer service? Contact us to discuss how can get you started.
Tuesday, March 18, 2025
How to establish a cybersecurity baseline, and why you should
Cybersecurity requires regular assessments of the environment, identifying the top risks, patching those and then retesting to confirm those issues have been resolved.
Copilot in Dynamics 365 Customer Service
Discover how you can use the power of generative AI to transform agent experiences with Microsoft Copilot Dynamics 365 Customer Service. View this quick-hitting infographic for an at-a-glance of the impact AI is having on the success of customer service teams and the Copilot in Customer Service capabilities behind it. From finding answers to writing emails to generating actionable analytics for decision-making, Microsoft Copilot Dynamics 365 Customer Service is improving the performance of customer service teams in game-changing ways. Contact us to discuss how Everlasting Fairytale can help put the power of generative AI to work for your customer service team.
The Private Cloud Revolution: How Artificial Intelligence Is Transforming IT Infrastructure
The world of technology is rapidly evolving, and one of the most significant changes is the combination of artificial intelligence (AI) and private cloud systems. This isn't just an update. It fundamentally changes IT operations, dramatically improving efficiency, scalability, and security.
is here when you're ready to get serious about implementing AI in your organization.
Forrester TEI study shows 315% ROI when modernizing customer service with Microsoft Dynamics 365 Customer Service
Week 1's focus is on "Leveling Up Customer Service with Microsoft Dynamics 365." Microsoft's latest blog post reveals an impressive 315% ROI for businesses that modernize their customer service using Dynamics 365 Customer Service. This comprehensive Forrester TEI study highlights the tangible benefits of upgrading service operations, including improved efficiency and customer satisfaction.
This blog post contains valuable insights that will help you understand the specific financial impacts of implementing Dynamics 365 Customer Service. It's truly an invaluable resource for organizations like yours that are looking to achieve substantial returns on investment through a transformed customer service strategy. is ready to help you explore these benefits and integrate this powerful solution into your business operations. Check it out.
Read on and let us help you transform your service delivery.
The Billion-Dollar AI Gamble: Data Centers As The New High-Stakes Game
Explore the vital role of data centers in powering AI and the digital economy, and discover why understanding their use cases is key to making successful investments. Read this Forbes article for an excellent overview of the different types of data centers and the critical role they play in today's economy.
AI Business Spending Is Surging, but Can It Last?
Investors will be scrutinizing the AI spending levels of tech titans like Microsoft when they report earnings this week.
Monday, March 17, 2025
Hybrid work is growing the fastest in these 5 industries
Among the top categories, account management work saw the highest growth rate (62%) in hybrid job postings over the past six months.
As hybrid work adoption accelerates across most industries, is ready to work with you ensure that your company's hybrid work model is optimized for everything from talent retention to collaboration and profitability.
Tuesday, March 11, 2025
Magic Quadrant for Sales Force Automation Platforms
Sales force automation (SFA) platforms have been around for years, but they continue to evolve. Thanks to the advent of AI, some applications are also providing intelligent insights, data analysis and content generation - as well as automating routine administrative tasks.
In this Gartner Magic Quadrant for SFA platforms, you'll get the details on the most prominent SFA providers and their solutions, and learn why Microsoft Dynamics 365 Sales was rated a Leader in SFA solutions,
Achieving Sales Success with AI
You don't want to spend your valuable work time on trivial tasks and neither do your employees. According to a Microsoft survey, nearly 90 percent of workers with access to automation and AI-powered tools feel more fulfilled because they can spend time on work that truly matters. AI can not only automate tasks but do research, draft presentations and emails, and help your salespeople identify the best prospects.
View this infographic to find out how much AI can help your people spend more time selling and less on administrative tasks.
On-premise vs. cloud - Analyzing the benefits, risks and costs for enterprises
Explore the critical factors influencing the on-premise vs. cloud debate for enterprises. Analyze benefits, risks, and costs to make an informed decision.
Improve processes with AI—free demo
If process inefficiencies are hampering your ability to grow and innovate, you could benefit from an AI powered solution designed to streamline and improve business processes. Schedule a free demo today.
Workers Think AI Will Increase Burnout
As AI gets increasingly integrated into the workplace, a new employee survey reveals workers' conflicted feelings about the disruptive new tech
The CISO Top 10: Your guide to navigating the biggest cybersecurity challenges
These guides are more than just a list; they are a strategic tool designed to empower CISOs with the knowledge and direction needed to drive impactful cybersecurity initiatives. Read this article for an overview of the major priorities every business must address to strengthen its security posture, including automation, AI & ML, cloud security, and identity and access management.
Chris Young on What Work Will Look Like in 2030
It's hard to predict the future, but you can get an informed projection by listening to the right voices. Read this insightful interview with Chris Young, an executive vice president of business development, strategy, and ventures at Microsoft giving his views on AI and future leadership strategies.
Generative AI Causes Costly Mistakes for Enterprise Buyers
Confusion surrounding generative AI exists in the market, leading enterprises into unnecessary expense and delays, according to Gartner's Erick Brethenoux.
Tuesday, March 4, 2025
How Prioritizing Cybersecurity Can Give Your Company A Competitive Edge
Here are some primary reasons for companies to prioritize cybersecurity.
The Forrester Wave™: Sales Force Automation, Q3, 2023
Companies use sales force automation (SFA) to help them identify, win and retain customers. But SFA solutions offer different capabilities. In this Forrester Wave, analysts rate the top SFA vendors and list their strong points.
Read the report and see who came out on top. Hint: Microsoft ranked in the Leader category.
Author Kate O'Neill on Why Leaders Should Embrace Optimism amid Uncertainty
Hybrid and remote work can be not only more fulfilling for employees, it can also be more productive for employers. That's the message of this enlightening WorkLab blog featuring an interview with noted tech humanist and consultant Kate O'Neil. Read it and find out about the emerging technologies she foresees will help the hybrid workforce.
Microsoft Dynamics 365 Sales Acceleration Guided Tour
Microsoft Dynamics 365 Sales with the sales accelerator feature helps salespeople identify leads and get AI-based recommendations for sales activities to speed each deal.
Visit this Microsoft demonstration website to see all of the capabilities in Microsoft Dynamics 365 with Sales Accelerator.
This is AI's brain on AI
As AI increasingly relies on synthetic data to supplement costly human-made content, researchers warn of potential instability and bias, but also recognize opportunities for targeted model improvement.
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