Tuesday, March 25, 2025
Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS)
In this whitepaper, you will get an in-depth look at the transformative effects of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in Average Handle Time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft" to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.
Make the Switch to the New Teams
Monday, March 24, 2025
How Microsoft customer service and support agents become super agents with Copilot in Dynamics 365 Customer Service
In this week's customer story you will discover how Dynamics 365 Customer Service with Copilot integration transforms customer service reps into 'super agents'. You will learn the details of how Copilot's advanced AI capabilities empower agents to excel by streamlining processes, enhancing efficiency and ensuring superior support delivery. Ready to transition from mundane tasks to complex problem-solving and elevate customer service? Contact us to discuss how can get you started.
Tuesday, March 18, 2025
How to establish a cybersecurity baseline, and why you should
Cybersecurity requires regular assessments of the environment, identifying the top risks, patching those and then retesting to confirm those issues have been resolved.
Copilot in Dynamics 365 Customer Service
Discover how you can use the power of generative AI to transform agent experiences with Microsoft Copilot Dynamics 365 Customer Service. View this quick-hitting infographic for an at-a-glance of the impact AI is having on the success of customer service teams and the Copilot in Customer Service capabilities behind it. From finding answers to writing emails to generating actionable analytics for decision-making, Microsoft Copilot Dynamics 365 Customer Service is improving the performance of customer service teams in game-changing ways. Contact us to discuss how Everlasting Fairytale can help put the power of generative AI to work for your customer service team.
The Private Cloud Revolution: How Artificial Intelligence Is Transforming IT Infrastructure
The world of technology is rapidly evolving, and one of the most significant changes is the combination of artificial intelligence (AI) and private cloud systems. This isn't just an update. It fundamentally changes IT operations, dramatically improving efficiency, scalability, and security.
is here when you're ready to get serious about implementing AI in your organization.
Forrester TEI study shows 315% ROI when modernizing customer service with Microsoft Dynamics 365 Customer Service
Week 1's focus is on "Leveling Up Customer Service with Microsoft Dynamics 365." Microsoft's latest blog post reveals an impressive 315% ROI for businesses that modernize their customer service using Dynamics 365 Customer Service. This comprehensive Forrester TEI study highlights the tangible benefits of upgrading service operations, including improved efficiency and customer satisfaction.
This blog post contains valuable insights that will help you understand the specific financial impacts of implementing Dynamics 365 Customer Service. It's truly an invaluable resource for organizations like yours that are looking to achieve substantial returns on investment through a transformed customer service strategy. is ready to help you explore these benefits and integrate this powerful solution into your business operations. Check it out.
Read on and let us help you transform your service delivery.
The Billion-Dollar AI Gamble: Data Centers As The New High-Stakes Game
Explore the vital role of data centers in powering AI and the digital economy, and discover why understanding their use cases is key to making successful investments. Read this Forbes article for an excellent overview of the different types of data centers and the critical role they play in today's economy.
AI Business Spending Is Surging, but Can It Last?
Investors will be scrutinizing the AI spending levels of tech titans like Microsoft when they report earnings this week.
Monday, March 17, 2025
Hybrid work is growing the fastest in these 5 industries
Among the top categories, account management work saw the highest growth rate (62%) in hybrid job postings over the past six months.
As hybrid work adoption accelerates across most industries, is ready to work with you ensure that your company's hybrid work model is optimized for everything from talent retention to collaboration and profitability.
Tuesday, March 11, 2025
Magic Quadrant for Sales Force Automation Platforms
Sales force automation (SFA) platforms have been around for years, but they continue to evolve. Thanks to the advent of AI, some applications are also providing intelligent insights, data analysis and content generation - as well as automating routine administrative tasks.
In this Gartner Magic Quadrant for SFA platforms, you'll get the details on the most prominent SFA providers and their solutions, and learn why Microsoft Dynamics 365 Sales was rated a Leader in SFA solutions,
Achieving Sales Success with AI
You don't want to spend your valuable work time on trivial tasks and neither do your employees. According to a Microsoft survey, nearly 90 percent of workers with access to automation and AI-powered tools feel more fulfilled because they can spend time on work that truly matters. AI can not only automate tasks but do research, draft presentations and emails, and help your salespeople identify the best prospects.
View this infographic to find out how much AI can help your people spend more time selling and less on administrative tasks.
On-premise vs. cloud - Analyzing the benefits, risks and costs for enterprises
Explore the critical factors influencing the on-premise vs. cloud debate for enterprises. Analyze benefits, risks, and costs to make an informed decision.
Improve processes with AI—free demo
If process inefficiencies are hampering your ability to grow and innovate, you could benefit from an AI powered solution designed to streamline and improve business processes. Schedule a free demo today.
Workers Think AI Will Increase Burnout
As AI gets increasingly integrated into the workplace, a new employee survey reveals workers' conflicted feelings about the disruptive new tech
The CISO Top 10: Your guide to navigating the biggest cybersecurity challenges
These guides are more than just a list; they are a strategic tool designed to empower CISOs with the knowledge and direction needed to drive impactful cybersecurity initiatives. Read this article for an overview of the major priorities every business must address to strengthen its security posture, including automation, AI & ML, cloud security, and identity and access management.
Chris Young on What Work Will Look Like in 2030
It's hard to predict the future, but you can get an informed projection by listening to the right voices. Read this insightful interview with Chris Young, an executive vice president of business development, strategy, and ventures at Microsoft giving his views on AI and future leadership strategies.
Generative AI Causes Costly Mistakes for Enterprise Buyers
Confusion surrounding generative AI exists in the market, leading enterprises into unnecessary expense and delays, according to Gartner's Erick Brethenoux.
Tuesday, March 4, 2025
How Prioritizing Cybersecurity Can Give Your Company A Competitive Edge
Here are some primary reasons for companies to prioritize cybersecurity.
The Forrester Wave™: Sales Force Automation, Q3, 2023
Companies use sales force automation (SFA) to help them identify, win and retain customers. But SFA solutions offer different capabilities. In this Forrester Wave, analysts rate the top SFA vendors and list their strong points.
Read the report and see who came out on top. Hint: Microsoft ranked in the Leader category.
Author Kate O'Neill on Why Leaders Should Embrace Optimism amid Uncertainty
Hybrid and remote work can be not only more fulfilling for employees, it can also be more productive for employers. That's the message of this enlightening WorkLab blog featuring an interview with noted tech humanist and consultant Kate O'Neil. Read it and find out about the emerging technologies she foresees will help the hybrid workforce.
Microsoft Dynamics 365 Sales Acceleration Guided Tour
Microsoft Dynamics 365 Sales with the sales accelerator feature helps salespeople identify leads and get AI-based recommendations for sales activities to speed each deal.
Visit this Microsoft demonstration website to see all of the capabilities in Microsoft Dynamics 365 with Sales Accelerator.
This is AI's brain on AI
As AI increasingly relies on synthetic data to supplement costly human-made content, researchers warn of potential instability and bias, but also recognize opportunities for targeted model improvement.
How automation and culture help curb cloud overspend
Business leaders struggling to rein in rising costs can turn to technical solutions, but overruns are also a people problem.
Council Post: Turning The Tables With Technology And Talent
The truth is, if you don't have the tech, you're probably not going to attract the talent.
Monday, March 3, 2025
Maximizing Hybrid Work Success: Strategies for leaders to build effective, modern teams
Hybrid work has become the new normal but leading a successful hybrid team comes with its own set of challenges. See how to effectively navigate this shift to build high-performing teams in hybrid environments.
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