Tuesday, February 17, 2026
Introducing the Queues app: Enabling customer engagement in Microsoft Teams | Microsoft Community Hub
Disconnected tools can slow service and frustrate customers. The new Queues app in Microsoft Teams addresses this by routing and organizing incoming chats, helping teams respond faster and more effectively. Read the blog to see how the app enables better customer experiences and improves internal workflows. For tailored implementation guidance, contact Everlasting Fairytale today.
The Forrester Wave™: Customer Relationship Management Software
Finding the right CRM can be difficult, especially when business needs are evolving fast. This independent analyst report from Forrester evaluates 12 major CRM platforms based on features, vision, and execution, helping you assess which vendors align with your organization's goals. Download your complimentary copy of "The Forrester Wave™: Customer Relationship Management Software" to understand your options and compare strengths and gaps across solutions. Contact Everlasting Fairytale to discuss what's best for your business.
Lexmark makes lasting impressions with Dynamics 365 | Microsoft Customer Stories
This customer story shows how Lexmark uses Dynamics 365 to consolidate platforms, speed up case resolution, and strengthen customer relationships through AI-powered tools and unified data. Read the story for ideas on how your company can build lasting impressions with smarter, connected customer service. Reach out to Everlasting Fairytale to talk about how Dynamics 365 can help.
Boost customer engagement with live chat in Microsoft Teams
One year of agentic AI: Six lessons from the people doing the work
This McKinsey QuantumBlack article shares practical lessons from teams deploying agentic AI in real environments. It highlights the importance of human judgment, governance, and workflow design. Reach out to Everlasting Fairytale to discuss how agentic AI can be applied responsibly and effectively.
https://etedge-insights.com/technology/the-road-to-2026-why-cloud-native-ai-led-enterprises-will-pull-ahead/
The last half a decade has seen tremendous revolutions in the industry. It started with the digital revolution almost a decade ago, but the acceleration was
Cybercrook claims to be selling infrastructure info about three major US utilities
This Register article examines the exposure of sensitive utility data and the broader risks to critical infrastructure. It highlights why cybersecurity failures increasingly carry real-world consequences. Connect with Everlasting Fairytale to discuss how to strengthen protection for essential systems.
Subscribe to:
Comments (Atom)