EY redefines CRM with Dynamics 365 Sales and Sales Agent in Microsoft 365 Copilot

Sales teams often struggle when CRM systems cannot keep pace with modern selling. This customer story video shows how EY uses Dynamics 365 Sales and Sales Agent in Microsoft 365 Copilot to improve insights and streamline sales work. Watch the video to see how AI-powered CRM helps teams focus more time on customers and opportunities.

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Work IQ overview

How do agents turn workplace data into useful action? This Microsoft Learn post describes the intelligence layer that helps agents access and reason over organizational data, context, and tools. To see how Work IQ supports faster, more efficient outcomes, read the post.

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Administering and Governing Agents

As AI agents expand across your organization, ensuring security, compliance, and control is essential. The Microsoft white paper, "Administering and Governing Agents," provides actionable guidance to help you manage agents effectively while protecting data and enabling innovation. Complete the short form to download your complimentary copy and learn how you can implement governance best practices and scale AI with confidence.

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How Agentic AI is Transforming Dynamics 365 Sales

Sales teams often lose valuable time to research, updates, and administrative work. This blog highlights how agentic AI in Dynamics 365 Sales helps automate tasks, surface insights, and support smarter selling. Read the blog to see how AI helps sales teams focus more time on customers and revenue opportunities.

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Build trust with responsible AI

AI moves fast, and risks can follow just as quickly. This infographic highlights six responsible AI principles that help you manage security, fairness, and transparency while scaling AI. View the infographic to see how to apply responsible AI in practice.

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Microsoft 365 powered by Work IQ: Built to Support How You Work

Give AI the context to get more done. The more AI understands about your work, the less time your team spends explaining what needs to get done. Watch this short video to see how Copilot Cowork works in context, drawing on relevant information to understand your work and take on tasks with less hand-holding.

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Top AI users are pulling 8.3x ahead, and GPU budgets are spreading everywhere

AI adoption is widespread, but business impact remains uneven. MarketScale explores the widening performance gap between leading AI adopters and their peers, highlighting the importance of workflow design, data readiness, training, coordination, and infrastructure utilization. Connect with Everlasting Fairytale to discuss how these trends may influence your organization's technology strategy.

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