Tuesday, August 5, 2025
Buzzing on Microsoft Teams Rooms technology internally at Microsoft
Explore inclusive hybrid meeting experiences for both our employees here at Microsoft and for our Microsoft Teams Rooms customers. Read this blog article for the latest news about how Microsoft Digital (MSD), Microsoft's IT organization, creates inclusive cutting-edge hybrid meeting experiences for both their employees at Microsoft and their Microsoft Teams Rooms customers.
The Total Economic Impact ™ of Microsoft Dynamics 365 Customer Service
Read this latest (March 2024) Microsoft-commissioned Forrester TEI report based on the responses of five interviewees that were combined into a single composite organization that generates revenue of $1 billion per year and has 500 full-time support agents. In it you will discover the cost savings and business benefits enabled by Dynamics 365 Customer Service, most notably a 315 ROI, 40% increase in agent productivity, 20% faster first call response time and $1.13 million in new profitability. Dynamics 365 Customer Service can help your service organization unlock trusted knowledge to accelerate on-boarding and case resolution, improve efficiency, and automate tasks for agents in their flow of work. Reach out to to put the power of MS Dynamics 365 Customer Service to work in your organization.
View: The Total Economic Impact ™ of Microsoft Dynamics 365 Customer Service
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Microsoft is a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024
Measuring successful service engagement solely on customer issue resolution is no longer good enough. Today, it's a business imperative to deliver personalized, fast service experiences at every touch point and through every engagement channel. The most effective way to achieve this is to build long-term customer loyalty and transform operations with modern, AI-enhanced capabilities across all service processes and interactions. Microsoft is continuously enhancing Microsoft Dynamics 365 Customer service to empower customers to differentiate service organizations, and Forrester Research has noticed and designated Microsoft a Leader in "The Forrester Wave™: Customer Service Solutions, Q1 2024." This blog post highlights the significance of this distinction. Read the blog post and contact us to learn how Everlasting Fairytale can help you differentiate your organization's service operations with AI.
LVMH Bets on AI to Navigate Luxury Goods Slowdown
When growth slows, leading brands get smarter. This article from The Wall Street Journal details how a luxury leader is applying artificial intelligence to enhance operations, fine-tune customer engagement, and rethink the supply chain. Read the article to see how your business can apply these lessons and connect with Everlasting Fairytale to discuss how we can help you put AI to work.
Reimagining Cloud Strategies: Why AI-driven multi-cloud strategies are now essential
Managing multiple clouds has become the norm, and traditional strategies aren't keeping up. This article explores how AI is being used to tackle multi-cloud complexity, reduce operational costs, and enhance decision-making. If your team is facing platform sprawl, unpredictable expenses, or performance challenges, this resource outlines where AI can help and what the future looks like for hybrid and multi-cloud. Read the article and contact Everlasting Fairytale to start planning your next move with a smarter cloud strategy.
AI-Powered Phishing Detection - Does It Actually Work?
Phishing attacks remain a leading cause of breaches, and AI promises to stop them. But does it deliver? This article takes a practical look at how AI-powered phishing detection tools are being used, what challenges persist, and where human analysts still make a difference. Read the article if you are evaluating AI solutions. Then, connect with Everlasting Fairytale for a deeper look at the right approach to phishing defense.
How agentic AI is reshaping networks and connectivity | Frontier Enterprise
As digital infrastructure grows more complex, traditional network management tools are struggling to keep up. This article reveals how agentic AI is being used to reshape network behavior and connectivity strategy. You will learn how enterprises are testing agentic models to automate traffic routing, security enforcement, and resource allocation. Read the article and connect with Everlasting Fairytale for guidance on next steps.
A New Era In Software Testing
Legacy testing processes are too slow and siloed to keep up with modern software delivery cycles. This article reveals why forward-thinking organizations are redesigning their approach to testing. Read this article to gain practical insight into what's driving the shift and how the right approach can accelerate product launches while reducing risk. When you're ready, contact Everlasting Fairytale to discuss next steps.
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