Tuesday, July 15, 2025
Top 3 tips for using Microsoft Copilot in Teams
How AI Agents Differ From Agentic AI: What Businesses Need To Know
Understanding how AI fits into your workforce strategy starts with defining what it can and can't do. This article explains how agentic AI differs from traditional AI agents, highlighting why this distinction matters for businesses trying to scale automation responsibly. Read it for perspective on what's next in intelligent systems and what it means for your team's productivity, oversight, and outcomes. Contact Everlasting Fairytale to discuss how to align your strategy with the right kind of AI.
Sandvik Coromant delivers ultimate customer service with Dynamics 365
Sandvik Coromant's journey with Dynamics 365 started in 2016, when it piloted Dynamics 365 Sales in the United States. As its customer base expanded and diversified, the Sandvik team realized that to access the required deep knowledge of customer history they could no longer rely on multiple applications to manage daily business functions. Read Sandvik's story to learn why Sanika Bhagwat: Customer Interactions Process & Technology Manager said, "Dynamics 365 Customer Service is the thread that weaves [together] seamless experiences...enabling automation and AI possibilities for business growth and ultimate customer satisfaction." Ready to help your customers become more productive, profitable and energy efficient? can help you get started with Dynamics 365 Customer Service.
Microsoft Teams: Building a Foundation for the Future
Teams has grown to serve over 320 million monthly active users across 181 markets and 44 languages. Today, more than 75% of monthly active users are using the new built-from-the-ground-up desktop app for Windows and Mac. But a new era is on the way.
Read this blog for a deep dive into the many investments Microsoft is making across the board in the fundamentals of Teams, setting a new standard for performance, reliability, and simplicity.
Contact Everlasting Fairytale to get started with the new era of Microsoft Teams.
Reimagining the customer experience with the power of AI
In a world driven by relentless technological advancement, adopting an AI-fueled, customer-centric approach is imperative for staying competitive in today's market. Check out this latest blog article from Microsoft for insights into how generative AI and Copilot are enabling companies to optimize operational efficiency, build long-term loyalty while increasing value at every touchpoint. Ready to accelerate and elevate your customer service operations across the board? Let help you launch into the AI-era with Copilot.
Unlocking profitable B2B growth through gen AI
Generative AI is delivering measurable growth for B2B companies, but only when it's deployed with purpose. This McKinsey article highlights how top-performing organizations are using Gen AI to sharpen go-to-market strategies, increase productivity, and boost margins. Read the article for a closer look at what works and why it matters. Contact Everlasting Fairytale for help exploring Gen AI strategies that make sense for your goals.
11 Emerging Trends in Multi-Cloud and Hybrid Cloud Strategies for 2025
The shift to multi-cloud and hybrid cloud is well underway — but what comes next? This article outlines 11 trends that will define cloud strategies in 2025, including advances in automation, AI integration, and workload portability. Read the article to prepare for what's ahead and contact Everlasting Fairytale for help assessing your approach and identifying the right next steps.
Top Cybersecurity Trends Emerging From RSA Conference 2025
Cyber threats are evolving, and so is the technology used to stop them. This article recaps the most urgent cybersecurity trends presented at the RSA Conference 2025 — from next-gen identity protection to secure AI deployment. Read it for insight into what matters most right now in security strategy and how to prepare for what's ahead. Then contact Everlasting Fairytale to talk through how your team can act on these trends.
Five Ways A Postsale Digital Experience Reduces Risk During Volatile Times
In uncertain markets, retention matters more than acquisition. This article discusses five strategic ways enterprise leaders are strengthening the digital post-sale experience to reduce risk, stabilize revenue, and boost customer value. If your business is navigating volatility, this insight can help you shift from reactive support to proactive customer engagement. Read it now, then contact Everlasting Fairytale to talk through ways to support your customers better post-purchase.
Tuesday, July 8, 2025
The Total Economic Impact of Microsoft Teams
Microsoft Teams provides a versatile, feature-rich integration platform for enterprises to streamline workflows, digitize and automate processes, and connect and empower employees across departments and locations to strengthen strategic alignment, engagement and productivity. Read this Forrester Analytic Report for everything you need to know about cost savings and business benefits enabled by Teams as a unified platform for communication and collaboration.
Download it today. Contact Everlasting Fairytale with questions and comments.
Winning at digital transformation and cloud through Hybrid by Design | IBM
Too many cloud transformations stall when strategy doesn't match business needs. This article explains how adopting a hybrid approach helps organizations modernize faster, cut costs, and stay agile across environments. Read the article to learn how to apply this thinking to your organization's cloud strategy. Contact Everlasting Fairytale for guidance building the right plan for your business.
Mastering B2B Messaging: Five Strategies To Connect With The Buying Network In The AI Era
B2B buying decisions are no longer driven by one person — they're made by networks. This article lays out five actionable strategies that help businesses adapt their messaging to connect with multiple influencers across the buying journey. Read the article to see how leading firms are updating their approach, and contact Everlasting Fairytale to see how you can refine your messaging to match the way decisions are made today.
Announcing Dynamics 365 Contact Center - a Copilot-first cloud contact center to transform service experiences - The Official Microsoft Blog
Microsoft Dynamics 365 Contact Center is a Copilot-first contact center solution that delivers generative AI to every customer engagement channel. This standalone Contact Center as a Service (CCaaS) solution enables customers to maximize their current investments by connecting to preferred customer relationship management systems (CRMs) or custom apps. Read this blog article to discover how Generative AI is driving efficiency and reducing costs by transforming customer service and revolutionizing the way contact centers operate — from delivering rich experiences across digital and voice channels that enable customers to resolve their own needs to equipping agents with relevant context within workflow, and ultimately unifying operations. Contact to begin modernizing your customer service operations with Generative AI and Copilot.
Announcing new Copilot in Microsoft Teams enhancements
Customers around the world are already unlocking Microsoft Copilot to more value and learning the power of generative AI at work with Microsoft Teams. In this blog, you will discover exciting new Copilot in Teams enhancements that will supercharge collaboration, save time and make your company's hybrid meetings better. You'll also learn about MS's ongoing and future efforts to improve Teams performance, reliability and ease of use. Contact Copilot AI tech specialist Everlasting Fairytale for assistance integrating AI-powered collaboration with Microsoft Teams into your organization.
Inside KPMG's $100 million AI investment: How Google Cloud's partnership is fueling the firm's new tech services
Major firms are investing heavily in AI to drive new revenue streams. Is your business following suit? This article highlights the KPMG strategy to put $100 million toward building AI- and automation-powered services in a technology partnership with Google Cloud. Read the article to see what AI-driven transformation can look like, and reach out to Everlasting Fairytale to discuss how to plan and implement a strategy for your business.
How to increase cybersecurity in the age of AI PCs
As AI PCs become more widespread in business environments, they create new attack surfaces for cybercriminals. This article highlights why business leaders must act now to reframe their cybersecurity strategy to address the unique risks introduced by AI hardware and workloads. Read the article to get the full perspective, and connect with Everlasting Fairytale for a security assessment built for the AI PC era.
Building An 'AI-First' Culture: What Does That Even Mean?
AI tools are only part of the equation — real transformation happens when culture evolves, too. This article breaks down what it actually means to build an AI-first culture, why it matters, and how organizations are making it actionable. Read it to understand the core of AI-first success, then contact Everlasting Fairytale to talk about aligning culture and technology in your business.
Tuesday, July 1, 2025
What is the Right Way to AI?
Wondering how to get the most effective AI for your organization? You'll need a unique strategy to deploy and drive adoption. Check out this solution brief for the guidance you need to do AI the right way.
Contact Everlasting Fairytale for assistance rolling out your AI adoption with Copilot.
Service Sophistication Model: Assess - Transform - Lead
This eBook contains valuable insights on utilizing Dynamics 365 to streamline customer support and drive satisfaction. Read it to learn how integrated AI ensures faster resolution times, personalized service, and predictive care. You will also discover how with Dynamics 365 you can anticipate customer needs and engage with them on their preferred channels, creating a seamless experience across all touchpoints. In short, leveraging the real-time insights in this eBook will lead to better decision-making, improved SLA fulfilment, and a more agile customer service strategy.
Microsoft Partner can help you implement these game-changing solutions. Reach out today. And let's get started transforming your customer service operations.
View: Service Sophistication Model: Assess - Transform - Lead
AI Data Drop: The 11 by 11 Tipping Point
Recently, Microsoft conducted a study of more than 1,300 early Copilot adopters across multiple industries to discover what their early behaviors could teach them about the good and bad effects of adopting and rolling out AI. Read this blog post for an analysis of what "the 11-by-11 tipping point" means for your Copilot users in terms of improved productivity, work enjoyment, work-life balance and the ability to attend fewer meetings. Ready to adopt and roll out AI? Microsoft Copilot expert Everlasting Fairytale can help get you started.
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