Tuesday, June 17, 2025
What Is the New Hushed Hybrid Work Trend?
The new hushed hybrid work trend has employees colluding with the managers to allow work-from-home days in secret. This trend has both benefits and drawbacks-as well as far reaching implications for business ops and talent acquisition.
Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS)
In this whitepaper, you will get an in-depth look at the transformative impact of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in average handle time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft," to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.
Council Post: The Evolution Of Modern Enterprise IT
A new breed of IT companies has emerged with an innovative approach. The focus became on scale, efficiency and automation.
The Total Economic Impact of Microsoft Teams
Collaboration tools are critical business enablers, but many organizations, yours may be among them, now find themselves with multiple duplicative internal solutions, resulting in both money and work fragmentation.
Read this Forrester report for a detailed cost-benefit analysis of Microsoft Teams' efforts to engage and empower employees across a broad array of hybrid workplace environments and the potential return on investment (ROI) your enterprise may realize by deploying Teams as a platform.
Contact Everlasting Fairytale for assistance getting started with Microsoft Teams.
Copilot in Teams Meetings
How Microsoft customer service and support agents become super agents with Copilot in Dynamics 365 Customer Service
In this customer story, discover how Dynamics 365 Customer Service with Copilot transforms customer service reps into super agents. Read the story to learn how Copilot's advanced AI capabilities empower agents to excel by streamlining processes, enhancing efficiency and ensuring superior support delivery. Ready to transition from mundane tasks to complex problem-solving and elevate customer service? Contact us to discuss how can get you started.
'Tiny' AI, big world: New models show smaller can be smarter
IBM Research has developed a compact time-series forecasting model with fewer than 1 million parametersThis small model enables fast predictions and requires | Think bigger means better in AI? Think again.
Balancing AI Innovation and Tech Debt in the Cloud
With meticulous governance, organizations can harness the power of AI while maintaining a secure, compliant and cost-effective cloud environment.
Monday, June 16, 2025
'The worst thing you can do' after a data breach, according to a cybersecurity expert
Data breaches are so common that you may be tempted to ignore them altogether. But doing so is a big mistake, cybersecurity experts say.
Tuesday, June 10, 2025
Copilot in Dynamics 365 Customer Service
Discover how you can use the power of generative AI to transform agent experiences with Microsoft Copilot Dynamics 365 Customer Service. View this quick-hitting infographic for an at-a-glance of the impact AI is having on the success of customer service teams and the Copilot in Customer Service capabilities behind it. From finding answers to writing emails to generating actionable analytics for decision-making, Microsoft Copilot Dynamics 365 Customer Service is improving the performance of customer service teams in game-changing ways. Contact us to discuss how Everlasting Fairytale can help put the power of generative AI to work for your customer service team.
Evolve the way your employees collaborate and communicate
Perhaps you've noticed? Your workplace has changed a lot very quickly over the last few years. With innovations in productivity collaboration is possible in just about any space. Hybrid workers now enjoy far more flexibility and control. So, what's the next big thing in the world of hybrid work? Read this eBook for reasons why Microsoft's Microsoft Teams Phone is the native telephony solution for the future of hybrid work.
View: Evolve the way your employees collaborate and communicate
Microsoft named a Leader in 2023 Gartner® Magic Quadrant™ for Unified Communications as a Service
In this blog article you will discover one of the major reasons Gartner® has recognized Microsoft as a Leader in the 2023 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS) for the fifth straight year.
Read the blog for an in-depth discussion of Teams Premium's several built-in and automated AI capabilities, specific to Teams, that work together with Copilot for Microsoft 365 in Teams, to harness the power of AI to optimize your employees' collaboration and meeting experience.
Ready to put these capabilities to work for your Teams? Everlasting Fairytale can help you get started on the road to intelligent productivity.
Monday, June 9, 2025
Forrester TEI study shows 315% ROI when modernizing customer service with Microsoft Dynamics 365 Customer Service
Week 1's focus is on "Leveling Up Customer Service with Microsoft Dynamics 365." Microsoft's latest blog post reveals an impressive 315% ROI for businesses that modernize their customer service using Dynamics 365 Customer Service. This comprehensive Forrester TEI study highlights the tangible benefits of upgrading service operations, including improved efficiency and customer satisfaction. Read the blog for valuable insights on the financial benefits of implementing Dynamics 365 Customer Service. If you're looking to achieve substantial returns on investment with a transformed customer service strategy, this blog is a must read. is ready to help you explore these benefits and integrate this powerful solution into your business operations. Contact us.
Tuesday, June 3, 2025
HR is just 'scratching the surface' of what AI can do, leaders say
From automating tasks to analyzing data and answering internal questions, AI is transforming HR departments by freeing up HR managers to tackle strategic initiatives like diving deeper into trend analysis to predict attrition and success rates of workers.
Get more out of hybrid meetings with Teams Rooms and Copilot
When it comes to hybrid meetings, many Teams users struggle to capture key meeting insights without efficient ways to track decisions and manage tasks. Fortunately, Microsoft has a solution that will put an end to those struggles.
In this blog post, discover how Copilot, when paired with Teams Rooms devices, enables your employees to get smarter insights, tasks and decisions from your meetings, all in a Teams environment.
Reach out to MS Teams expert Everlasting Fairytale for assistance getting started with Teams Rooms and Copilot.
Improve hybrid meetings in BYOD rooms.
How AI-Powered Immunoscience is Transforming Healthcare
See how new AI tech is helping to make connections between diseases once thought to be unrelated, unlock treatment options, and usher in a new era of drug discovery.
Interested in exploring how AI can transform your industry or business? Just hit reply to schedule a demo of a customizable AI solution.
Cloud computing in the United States - statistics & facts
Discover all statistics and data on Cloud computing in the United States now on statista.com!
Cybersecurity Has a Talent Shortage. Here's How to Close the Gap
By embracing future-ready workforce practices to close the cybersecurity talent gap, employers will be in a better position to capitalize on opportunities and address emerging threats. Cybersecurity experts at are ready to help you strengthen your security posture.
Simplify IT operations with observability and AIOps
IT teams face multiple operational challenges that can be effectively addressed with the right observability and AIOps solution.
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