Buzzing on Microsoft Teams Rooms technology internally at Microsoft

Explore inclusive hybrid meeting experiences for both our employees here at Microsoft and for our Microsoft Teams Rooms customers. Read this blog article for the latest news about how Microsoft Digital (MSD), Microsoft's IT organization, creates inclusive cutting-edge hybrid meeting experiences for both their employees at Microsoft and their Microsoft Teams Rooms customers.

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Experience AI-enhanced meetings in every Teams Room

Watch this short video to see how easily you can level up productivity with AI-powered intelligent meeting Recap and the Copilot in Teams experience - even with your existing hardware. Contact Everlasting Fairytale when you are ready to create a more inclusive, productive hybrid work environment.

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Copilot in Teams | Get meeting overviews

With so many meetings and so little time, organizing meeting action items so you can get to what's important quickly is essential. Watch this video for a demo of how Copilot in Teams works to create a meeting overview almost instantly—if not sooner.

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Copilot in Teams and Intelligent recap | After the meeting

Watch this short demo video for a look at how quickly Copilot in Teams builds on the highlights available from Intelligent recap and helps you dig deeper into the meeting context so you can stay in sync on what comes next. Ready to make Copilot in Teams a permanent member of your hybrid workforce? Everlasting Fairytale can help you get started.

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Copilot in Dynamics 365 Customer Service

Unlock the potential of generative AI to revolutionize your customer service with Microsoft Copilot in Dynamics 365 Customer Service. This quick-hitting infographic showcases the transformative impact of AI on support teams and highlights key Copilot capabilities. From swift answer retrieval to polished email composition and insightful analytics generation, Microsoft Copilot in Dynamics 365 Customer Service elevates team performance to new heights. Check out the inforgraphic and see up-close and in living color how AI streamlines operations, enhances decision-making, and redefines customer service excellence.Ready to harness generative AI for your support team? Let Everlasting Fairytale guide you in leveraging this game-changing technology. Reach out today to explore the possibilities.

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Sandvik Coromant delivers ultimate customer service with Dynamics 365

Sandvik Coromant, the Swedish tool manufacturer, embarked on its Dynamics 365 journey by piloting Dynamics 365 Sales in the United States. As the company grew, its service team recognized that functions, data and processes weren't adequately standardized across regions, and relying on multiple applications for daily operations was no longer feasible. Read this customer story to discover how Dynamics 365 delivered consistent, loyalty-building, and revenue-enhancing customer service across all touchpoints to Sandvik Coromant. Reach out to to begin your transformation today.

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Microsoft 365 Copilot | Get up to speed

Watch this brief video to learn how Copilot can spare you embarrassment and keep you up to speed even when you log in late for a meeting. Contact Everlasting Fairytale to make Microsoft 365 Copilot a permanent Teams member.

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Copilot in Teams: Discern Opinions Quickly

Watch this brief video for a demonstration of Copilot in Teams capability to discern and summarize quickly and concisely the concerns and perspectives of meeting participants. Contact Everlasting Fairytale to get started with Copilot in Teams.

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Exclusive: AI startups dominate Enterprise Tech list

While the jury is still out on how much AI tech will boost productivity and profitability, enterprise tech is all in on AI—with nearly half of the companies on the Enterprise Tech 30 list having origins rooted in generative AI. Read the article for details on why companies building AI's infrastructure, tooling and core model technologies are attracting the most venture capital attention and what that means for the future of enterprise tech.

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The Total Economic Impact ™ of Microsoft Dynamics 365 Customer Service

Read this latest (March 2024) Microsoft-commissioned Forrester TEI report based on the responses of five interviewees that were combined into a single composite organization that generates revenue of $1 billion per year and has 500 full-time support agents. In it you will discover the cost savings and business benefits enabled by Dynamics 365 Customer Service, most notably a 315 ROI, 40% increase in agent productivity, 20% faster first call response time and $1.13 million in new profitability. Dynamics 365 Customer Service can help your service organization unlock trusted knowledge to accelerate on-boarding and case resolution, improve efficiency, and automate tasks for agents in their flow of work. Reach out to to put the power of MS Dynamics 365 Customer Service to work in your organization.

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Microsoft is a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024

Measuring successful service engagement solely on customer issue resolution is no longer good enough. Today, it's a business imperative to deliver personalized, fast service experiences at every touch point and through every engagement channel. The most effective way to achieve this is to build long-term customer loyalty and transform operations with modern, AI-enhanced capabilities across all service processes and interactions. Microsoft is continuously enhancing Microsoft Dynamics 365 Customer service to empower customers to differentiate service organizations, and Forrester Research has noticed and designated Microsoft a Leader in "The Forrester Wave™: Customer Service Solutions, Q1 2024." This blog post highlights the significance of this distinction. Read the blog post and contact us to learn how Everlasting Fairytale can help you differentiate your organization's service operations with AI.

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Council Post: The Next Big Data Leap: How AI Is Reshaping Data And Analytics Roles

The future lies at the dynamic intersection of data analytics and AI. The whopping $42.5 billion investment in AI startups is elevating data science to new heights, empowering decisionmakers to derive critical insights from the escalating volume of data. Check out this article.

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How we're using 'chaos engineering' to make cloud computing less vulnerable to cyber attacks

Cloud computing powers services from transportation and healthcare to streaming services. With nearly 3 in 4 companies going over their estimated cloud budgets, cloud overspend is a serious problem that undermines the cloud's many transformative benefits. Keeping cloud costs in check requires a mix of human and tech solutions outlined in this compelling article.

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Zero Trust Architecture: Redefining Cybersecurity in the Modern IT Landscape

Operating on the assumption that no entity, whether inside or outside the network, is trusted by default, Zero Trust has emerged as an indispensable security framework in today's ultra dangerous cybersecurity environment. Read the article for a great synopsis of why Zero Trust is the best insurance against a devastating data breach. is ready to work with you on the security solution that meets your needs.

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Mixing it up: Hybrid work models can offer the best of both worlds for worker well-being and productivity

Prime Minister Christopher Luxon sparked debate on the future of work in New Zealand this week when he ordered public service employees back to the office.

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Top 3 tips for using Microsoft Copilot in Teams

Watch this tutorial to learn how Microsoft Copilot in Teams can help catch you up when you're running late, inspire discussion topics, and even recommend ideas to help break the awkward silences. Contact Everlasting Fairytale to get started with Copilot in Teams.

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Copilot in Customer Service

This tour of Microsoft Dynamics 365 Customer Service walks you through the service experience of a true-to-life customer who benefits from the solution's transformative, AI-fueled capabilities. Take the tour to see for yourself how Dynamics 365 Customer Service enables your service teams to respond more effectively and effortlessly and personalize experiences. Learn about optimizing workflows, increasing resolution rates and using predictive insights to proactively address customer needs. When you're ready for a more expansive tour, contact your trusted guide and Microsoft partner, .

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Microsoft Teams: Building a Foundation for the Future

Teams has grown to serve over 320 million monthly active users across 181 markets and 44 languages. Today, more than 75% of monthly active users are using the new built- from-the-ground-up desktop app for Windows and Mac. But a new era is on the way. Read this blog for a deep dive into the many investments Microsoft is making across the board in the fundamentals of Teams, setting a new standard for performance, reliability, and simplicity. Contact Everlasting Fairytale to get started with the new era of Microsoft Teams.

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Total Economic Impact of Dynamics 365 Customer Service

"The Total Economic Impact of Dynamics 365 Customer Service" report from Forrester Consulting examines the potential return on investment of Microsoft Dynamics 365 Customer Service. This infographic summarizes the findings from that study. View the infographic. Contact to start reaping the benefits of an investment in Dynamics 365 Customer Service.

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How Will Artificial Intelligence Change Higher Ed? Let Us Count the Ways

The 2024 New Jersey Big Data Alliance Symposium, held last spring at Rutgers-New Brunswick, focused on the impacts of AI on society and higher education. Key takeaways include AI's amazing ability to automate tedious manual tasks (e.g., transcribing handwritten historical documents into text), streamlining the admissions process and significantly improving the feedback loop.

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Many Businesses Are Nearing the Completion of Their Cloud Migrations

Within three years, many organizations will be running most applications on public clouds, new CDW research finds.

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A big cloud hangs over Big Tech earnings: Is all this AI spending worth it?

Investors will be scrutinizing the AI spending levels of tech titans like Microsoft when they report earnings this week.

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Was Hybrid The Wrong Approach To Delivering Workplace Flexibility?

Despite the growth of hybrid workplace policies, many organizations struggle to make them work. A broader, more multi-faceted approach to workplace flexibility can help.

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