Tuesday, April 29, 2025
The Total Economic Impact of Microsoft Teams
Microsoft Teams provides a versatile, feature-rich integration platform for enterprises to streamline workflows, digitize and automate processes, and connect and empower employees across departments and locations to strengthen strategic alignment, engagement and productivity.
Read this Forrester Analytic Report for everything you need to know about cost savings and business benefits enabled by Teams as a unified platform for communication and collaboration.
Download it today. Contact Everlasting Fairytale with questions and comments.
Announcing new Copilot in Microsoft Teams enhancements
Customers around the world are already unlocking Microsoft Copilot to more value and learning the power of generative AI at work with Microsoft Teams.
In this blog you will discover the exciting new Copilot in Teams enhancements that will supercharge collaboration, save time and make your company's hybrid meetings better. You'll also learn about MS's ongoing and future efforts to improve Teams performance, reliability, and ease of use.
Contact Copilot AI tech specialist Everlasting Fairytale for assistance integrating AI-powered collaboration with Microsoft Teams into your organization.
Microsoft Guided Tours
Watch this interactive tour of MS Dynamics 365 Contact Center for a step-by step look at how Dynamics 365 enabled a modern outdoor apparel company to deliver frictionless experiences across channels, reduce call volume and hold times with intelligent chatbots and voicebots, and empower agents to deliver great service where a human touch is required. With a single view of truth across data and support channels, your contact center leaders will gain powerful insights that help drive efficiency at scale and reduce unnecessary costs. Reach out to to begin reimagining your customer service operations.
Is Your Data AI-Ready? | TDWI
The promise of AI to transform business operations and accelerate innovation is being stymied by roadblocks, according to a recent survey that found 95% of businesses encounter obstacles in integrating AI into their organizations.
Read the article for some excellent tips on facilitating your AI implementation journey.
Reimagining cloud strategy for AI-first enterprises
New research illuminates findings about cloud maturity, data readiness, and AI adoption. Read the article to understand how businesses are integrating cloud and AI strategy to take their operations to new heights.
is ready to work with you on your cloud and AI strategy.
Top 10 Cybersecurity Strategies
Cyber Magazine takes a look at the top 10 cyber strategies that can help enterprises improve their security posture
Taking Control of Costs: New Tech Makes Business Spend Management Easier
For corporates, the goal, especially in the current inflationary environment, is to squeeze margins higher. Discover how companies leverage AI and data to control costs.
The Future Of Leadership In The Remote Workplace
Leadership in a hybrid world requires a slightly different skillset or, rather, the same skills applied in a different way.
Tuesday, April 22, 2025
What is the Right Way to AI?
Wondering how to get the most effective AI for your organization? You'll need a unique strategy to deploy and drive adoption. Check out this solution brief for the guidance you need to do AI the right way.
Contact Everlasting Fairytale for assistance rolling out your AI adoption with Copilot.
Sandvik Coromant delivers ultimate customer service with Dynamics 365
Sandvik Coromant's journey with Dynamics 365 started in 2016, when it piloted Dynamics 365 Sales in the United States. As its customer base expanded and diversified, the Sandvik team realized that to access the required deep knowledge of customer history they could no longer rely on multiple applications to manage daily business functions. Read Sandvik's story to learn why Sanika Bhagwat: Customer Interactions Process & Technology Manager said, "Dynamics 365 Customer Service is the thread that weaves [together] seamless experiences...enabling automation and AI possibilities for business growth and ultimate customer satisfaction." Ready to help your customers become more productive, profitable and energy efficient? can help you get started with Dynamics 365 Customer Service.
AI Data Drop: The 11 by 11 Tipping Point
Recently, Microsoft conducted a study of more than 1,300 early Copilot adopters across multiple industries to discover what their early behaviors could teach them about the good and bad effects of adopting and rolling out AI.
Read this blog post for an analysis of what "the 11-by-11 tipping point" means for your Copilot users in terms of improved productivity, work enjoyment, work-life balance and the ability to attend fewer meetings.
Ready to adopt and roll out AI? Microsoft Copilot expert Everlasting Fairytale can help get you started.
Monday, April 21, 2025
Reimagining the customer experience with the power of AI
In a world driven by relentless technological advancement, adopting an AI-fueled, customer-centric approach is imperative for staying competitive in today's market. Check out this latest blog article from Microsoft for insights into how generative AI and Copilot are enabling companies to optimize operational efficiency, build long-term loyalty while increasing value at every touchpoint. Ready to accelerate and elevate your customer service operations across the board? Let help you launch into the AI-era with Copilot.
Tuesday, April 15, 2025
Copilot for Microsoft 365: Work On
Announcing Dynamics 365 Contact Center - a Copilot-first cloud contact center to transform service experiences - The Official Microsoft Blog
Microsoft Dynamics 365 Contact Center is a Copilot-first contact center solution that delivers generative AI to every customer engagement channel. This standalone Contact Center as a Service (CCaaS) solution enables customers to maximize their current investments by connecting to preferred customer relationship management systems (CRMs) or custom apps. Read this blog article to discover how Generative AI is driving efficiency and reducing costs by transforming customer service and revolutionizing the way contact centers operate — from delivering rich experiences across digital and voice channels that enable customers to resolve their own needs to equipping agents with relevant context within workflow, and ultimately unifying operations. Contact to begin modernizing your customer service operations with Generative AI and Copilot.
Will AI Fix Work?
The intensity of work and always-on communications are outpacing the ability of businesses like yours to keep up. Working faster and smarter has become more challenging than ever.
Read this infographic for a visualized account of how AI can overcome obstacles to productivity and create a whole new way of working.
Contact Everlasting Fairytale for help navigating the complex challenges of integrating AI into your organization.
Tuesday, April 8, 2025
Service Sophistication Model: Assess - Transform - Lead
This eBook contains valuable insights on utilizing Dynamics 365 to streamline customer support and drive satisfaction. Read it to learn how integrated AI ensures faster resolution times, personalized service, and predictive care. You will also discover how with Dynamics 365 you can anticipate customer needs and engage with them on their preferred channels, creating a seamless experience across all touchpoints. In short, leveraging the real-time insights in this eBook will lead to better decision-making, improved SLA fulfilment, and a more agile customer service strategy.
Microsoft Partner can help you implement these game-changing solutions. Reach out today. And let's get started transforming your customer service operations.
View: Service Sophistication Model: Assess - Transform - Lead
With Copilot, Every Meeting is a 'Digital Artifact'
Since human civilization began, groups of people have met to share information, generate ideas and reach decisions. Now there's a different way to experience a meeting. Read this enlightening blog about how Microsoft Copilot is transforming meetings into "digital artifacts" that can expand human interaction.
KPMG transforms customer service, unlocks real-time insights using Microsoft Dynamics 365 Customer Service
If you're looking to transform your customer service operations, the KPMG case study with Microsoft Dynamics 365 is a must-read. This customer story details how KPMG was able to enhance its customer service delivery by leveraging real-time insights and streamlining its operational processes. With Dynamics 365, KPMG not only improved their response times but also achieved a more comprehensive view of customer engagements. Read the full story to see how this transformative approach can be applied within your organization. can help you leverage Dynamics 365 to empower your workforce and satisfy customer needs more effectively. Contact us.
How AI Will Transform The Labor Market: Essential Insights For Leaders
Explore how AI will reshape the labor market and discover key insights every leader must know to stay ahead in this evolving landscape. Read this Forbes article for a detailed analysis of this important issue and hit reply to discuss how you can integrate the right AI solution into your business operations in a way that minimizes harmful impact on employees.
What are the Most Popular Cloud Platforms Among Tech Pros?
For years, Amazon Web Services (AWS) seemed to dominate tech professionals' cloud usage. Is that still the case? Or have competing web platforms made strides in adoption over the past few years?
The Cybersecurity Burnout Crisis Is Reaching The Breaking Point
CISOs face rising burnout from overwork and evolving cyberthreats. Organizations must invest in resources and support to retain workers and strengthen security defenses.
is ready to discuss with you how you can strengthen your organization's security without having to hire new talent or burning out your IT team.
Updating Enterprise Technology to Scale to "AI Everywhere"
Companies can't scale their AI solutions without also reshaping their technology function to enable this massive shift. Taking an "AI everywhere" approach to re-architecting the tech stack is a critical, foundational step. Equally important will be upgrading current ways of working to make the best use of new AI solutions, which will require bringing the discipline of software development to the adoption of AI models. is ready to take this journey with you.
The post-Covid workplace is dominated by the hybrid model. Here's how to make it work.
The new hybrid work era presents scores of opportunities and risks that leaders must tactfully navigate to ensure their businesses thrive and their employees are productive and content. Check out the article for an excellent analysis of the key elements that go into a successful hybrid work model.
Tuesday, April 1, 2025
The Future Of Work: Innovations Shaping Remote And Hybrid Models
Read the article for an overview of the drivers of a successful hybrid work model and strategies to maintain productivity and engagement as you navigate the seasons for optimal team performance.
Copilot in Customer Service
The tour illustrates practical applications of AI, enabling agents to respond more effectively and personalize experiences. Learn about optimizing workflows, increasing resolution rates, and using predictive insights to proactively address customer needs.
can guide your integration of these advanced solutions, ensuring your business harnesses the full potential of Dynamics 365 to enhance satisfaction and loyalty. Start reenvisioning your customer service strategy with Microsoft's latest tools.
Leveraging AI For Better Cloud Runtime Security
The cloud is a massive attack surface and runtime security is complex. AI plays an essential role for managing the scale and sifting through the noise.
Embarking on the Microsoft Teams Premium Adoption Journey
Microsoft Teams Premium is the solution many organizations use to help employees benefit from seamless collaboration and security. Look at this thought-provoking blog showing the four-stage process of rolling out Teams Premium to ensure that your workforce adopts its features and advantages.
How AI Can Empower Customer Service Agents
Read Microsoft's latest blog post: 'How AI Can Empower Customer Service Agents.' to discover how smart chatbots, AI-powered task assistance, and real-time recommendations enable your teams to stay ahead of complex tech challenges to focus on providing top-notch, friendly customer service even under pressure.
Reach out to when you are ready to drive modernization and transform your service processes with these Microsoft Generative AI solutions.
AI Changes Big and Small Computing
Data centers will get bigger, while more processing will move closer to the edge. The exponential growth in data centers necessary to meet AI's computing demands will have massive implications for businesses and the economy.
20 Emerging Cybersecurity Trends to Watch Out in 2024
Read this article for a comprehensive overview of the key trends that will shape the cybersecurity landscape in 2024 and beyond—including diverse attack vectors, IoT vulnerabilities, AI and ML powered attacks, and much more.
knows the latest cybersecurity trends and can help you stay ahead of threats.
Repay 'Digital Debt' By Simplifying IT Infrastructure
Are you in digital debt? Find out how excessive business tools and notifications can lead to burnout and decreased creativity. Get actionable tips on driving IT efficiency, erasing digital debt and reinvigorating your exhausted staff.
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