Tuesday, June 17, 2025
What Is the New Hushed Hybrid Work Trend?
The new hushed hybrid work trend has employees colluding with the managers to allow work-from-home days in secret. This trend has both benefits and drawbacks-as well as far reaching implications for business ops and talent acquisition.
Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS)
In this whitepaper, you will get an in-depth look at the transformative impact of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in average handle time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft," to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.
Council Post: The Evolution Of Modern Enterprise IT
A new breed of IT companies has emerged with an innovative approach. The focus became on scale, efficiency and automation.
The Total Economic Impact of Microsoft Teams
Collaboration tools are critical business enablers, but many organizations, yours may be among them, now find themselves with multiple duplicative internal solutions, resulting in both money and work fragmentation.
Read this Forrester report for a detailed cost-benefit analysis of Microsoft Teams' efforts to engage and empower employees across a broad array of hybrid workplace environments and the potential return on investment (ROI) your enterprise may realize by deploying Teams as a platform.
Contact Everlasting Fairytale for assistance getting started with Microsoft Teams.
Copilot in Teams Meetings
How Microsoft customer service and support agents become super agents with Copilot in Dynamics 365 Customer Service
In this customer story, discover how Dynamics 365 Customer Service with Copilot transforms customer service reps into super agents. Read the story to learn how Copilot's advanced AI capabilities empower agents to excel by streamlining processes, enhancing efficiency and ensuring superior support delivery. Ready to transition from mundane tasks to complex problem-solving and elevate customer service? Contact us to discuss how can get you started.
'Tiny' AI, big world: New models show smaller can be smarter
IBM Research has developed a compact time-series forecasting model with fewer than 1 million parametersThis small model enables fast predictions and requires | Think bigger means better in AI? Think again.
Balancing AI Innovation and Tech Debt in the Cloud
With meticulous governance, organizations can harness the power of AI while maintaining a secure, compliant and cost-effective cloud environment.
Monday, June 16, 2025
'The worst thing you can do' after a data breach, according to a cybersecurity expert
Data breaches are so common that you may be tempted to ignore them altogether. But doing so is a big mistake, cybersecurity experts say.
Tuesday, June 10, 2025
Copilot in Dynamics 365 Customer Service
Discover how you can use the power of generative AI to transform agent experiences with Microsoft Copilot Dynamics 365 Customer Service. View this quick-hitting infographic for an at-a-glance of the impact AI is having on the success of customer service teams and the Copilot in Customer Service capabilities behind it. From finding answers to writing emails to generating actionable analytics for decision-making, Microsoft Copilot Dynamics 365 Customer Service is improving the performance of customer service teams in game-changing ways. Contact us to discuss how Everlasting Fairytale can help put the power of generative AI to work for your customer service team.
Evolve the way your employees collaborate and communicate
Perhaps you've noticed? Your workplace has changed a lot very quickly over the last few years. With innovations in productivity collaboration is possible in just about any space. Hybrid workers now enjoy far more flexibility and control. So, what's the next big thing in the world of hybrid work? Read this eBook for reasons why Microsoft's Microsoft Teams Phone is the native telephony solution for the future of hybrid work.
View: Evolve the way your employees collaborate and communicate
Microsoft named a Leader in 2023 Gartner® Magic Quadrant™ for Unified Communications as a Service
In this blog article you will discover one of the major reasons Gartner® has recognized Microsoft as a Leader in the 2023 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS) for the fifth straight year.
Read the blog for an in-depth discussion of Teams Premium's several built-in and automated AI capabilities, specific to Teams, that work together with Copilot for Microsoft 365 in Teams, to harness the power of AI to optimize your employees' collaboration and meeting experience.
Ready to put these capabilities to work for your Teams? Everlasting Fairytale can help you get started on the road to intelligent productivity.
Monday, June 9, 2025
Forrester TEI study shows 315% ROI when modernizing customer service with Microsoft Dynamics 365 Customer Service
Week 1's focus is on "Leveling Up Customer Service with Microsoft Dynamics 365." Microsoft's latest blog post reveals an impressive 315% ROI for businesses that modernize their customer service using Dynamics 365 Customer Service. This comprehensive Forrester TEI study highlights the tangible benefits of upgrading service operations, including improved efficiency and customer satisfaction. Read the blog for valuable insights on the financial benefits of implementing Dynamics 365 Customer Service. If you're looking to achieve substantial returns on investment with a transformed customer service strategy, this blog is a must read. is ready to help you explore these benefits and integrate this powerful solution into your business operations. Contact us.
Tuesday, June 3, 2025
HR is just 'scratching the surface' of what AI can do, leaders say
From automating tasks to analyzing data and answering internal questions, AI is transforming HR departments by freeing up HR managers to tackle strategic initiatives like diving deeper into trend analysis to predict attrition and success rates of workers.
Get more out of hybrid meetings with Teams Rooms and Copilot
When it comes to hybrid meetings, many Teams users struggle to capture key meeting insights without efficient ways to track decisions and manage tasks. Fortunately, Microsoft has a solution that will put an end to those struggles.
In this blog post, discover how Copilot, when paired with Teams Rooms devices, enables your employees to get smarter insights, tasks and decisions from your meetings, all in a Teams environment.
Reach out to MS Teams expert Everlasting Fairytale for assistance getting started with Teams Rooms and Copilot.
Improve hybrid meetings in BYOD rooms.
How AI-Powered Immunoscience is Transforming Healthcare
See how new AI tech is helping to make connections between diseases once thought to be unrelated, unlock treatment options, and usher in a new era of drug discovery.
Interested in exploring how AI can transform your industry or business? Just hit reply to schedule a demo of a customizable AI solution.
Cloud computing in the United States - statistics & facts
Discover all statistics and data on Cloud computing in the United States now on statista.com!
Cybersecurity Has a Talent Shortage. Here's How to Close the Gap
By embracing future-ready workforce practices to close the cybersecurity talent gap, employers will be in a better position to capitalize on opportunities and address emerging threats. Cybersecurity experts at are ready to help you strengthen your security posture.
Simplify IT operations with observability and AIOps
IT teams face multiple operational challenges that can be effectively addressed with the right observability and AIOps solution.
Tuesday, May 27, 2025
Buzzing on Microsoft Teams Rooms technology internally at Microsoft
Explore inclusive hybrid meeting experiences for both our employees here at Microsoft and for our Microsoft Teams Rooms customers. Read this blog article for the latest news about how Microsoft Digital (MSD), Microsoft's IT organization, creates inclusive cutting-edge hybrid meeting experiences for both their employees at Microsoft and their Microsoft Teams Rooms customers.
Experience AI-enhanced meetings in every Teams Room
Tuesday, May 20, 2025
Copilot in Teams | Get meeting overviews
Copilot in Teams and Intelligent recap | After the meeting
Copilot in Dynamics 365 Customer Service
Unlock the potential of generative AI to revolutionize your customer service with Microsoft Copilot in Dynamics 365 Customer Service. This quick-hitting infographic showcases the transformative impact of AI on support teams and highlights key Copilot capabilities. From swift answer retrieval to polished email composition and insightful analytics generation, Microsoft Copilot in Dynamics 365 Customer Service elevates team performance to new heights. Check out the inforgraphic and see up-close and in living color how AI streamlines operations, enhances decision-making, and redefines customer service excellence.Ready to harness generative AI for your support team? Let Everlasting Fairytale guide you in leveraging this game-changing technology. Reach out today to explore the possibilities.
Sandvik Coromant delivers ultimate customer service with Dynamics 365
Sandvik Coromant, the Swedish tool manufacturer, embarked on its Dynamics 365 journey by piloting Dynamics 365 Sales in the United States. As the company grew, its service team recognized that functions, data and processes weren't adequately standardized across regions, and relying on multiple applications for daily operations was no longer feasible. Read this customer story to discover how Dynamics 365 delivered consistent, loyalty-building, and revenue-enhancing customer service across all touchpoints to Sandvik Coromant. Reach out to to begin your transformation today.
Microsoft 365 Copilot | Get up to speed
Tuesday, May 13, 2025
Copilot in Teams: Discern Opinions Quickly
Exclusive: AI startups dominate Enterprise Tech list
While the jury is still out on how much AI tech will boost productivity and profitability, enterprise tech is all in on AI—with nearly half of the companies on the Enterprise Tech 30 list having origins rooted in generative AI.
Read the article for details on why companies building AI's infrastructure, tooling and core model technologies are attracting the most venture capital attention and what that means for the future of enterprise tech.
The Total Economic Impact ™ of Microsoft Dynamics 365 Customer Service
Read this latest (March 2024) Microsoft-commissioned Forrester TEI report based on the responses of five interviewees that were combined into a single composite organization that generates revenue of $1 billion per year and has 500 full-time support agents. In it you will discover the cost savings and business benefits enabled by Dynamics 365 Customer Service, most notably a 315 ROI, 40% increase in agent productivity, 20% faster first call response time and $1.13 million in new profitability. Dynamics 365 Customer Service can help your service organization unlock trusted knowledge to accelerate on-boarding and case resolution, improve efficiency, and automate tasks for agents in their flow of work. Reach out to to put the power of MS Dynamics 365 Customer Service to work in your organization.
View: The Total Economic Impact ™ of Microsoft Dynamics 365 Customer Service
Microsoft is a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024
Measuring successful service engagement solely on customer issue resolution is no longer good enough. Today, it's a business imperative to deliver personalized, fast service experiences at every touch point and through every engagement channel. The most effective way to achieve this is to build long-term customer loyalty and transform operations with modern, AI-enhanced capabilities across all service processes and interactions. Microsoft is continuously enhancing Microsoft Dynamics 365 Customer service to empower customers to differentiate service organizations, and Forrester Research has noticed and designated Microsoft a Leader in "The Forrester Wave™: Customer Service Solutions, Q1 2024." This blog post highlights the significance of this distinction. Read the blog post and contact us to learn how Everlasting Fairytale can help you differentiate your organization's service operations with AI.
Council Post: The Next Big Data Leap: How AI Is Reshaping Data And Analytics Roles
The future lies at the dynamic intersection of data analytics and AI. The whopping $42.5 billion investment in AI startups is elevating data science to new heights, empowering decisionmakers to derive critical insights from the escalating volume of data.
Check out this article.
How we're using 'chaos engineering' to make cloud computing less vulnerable to cyber attacks
Cloud computing powers services from transportation and healthcare to streaming services. With nearly 3 in 4 companies going over their estimated cloud budgets, cloud overspend is a serious problem that undermines the cloud's many transformative benefits.
Keeping cloud costs in check requires a mix of human and tech solutions outlined in this compelling article.
Zero Trust Architecture: Redefining Cybersecurity in the Modern IT Landscape
Operating on the assumption that no entity, whether inside or outside the network, is trusted by default, Zero Trust has emerged as an indispensable security framework in today's ultra dangerous cybersecurity environment.
Read the article for a great synopsis of why Zero Trust is the best insurance against a devastating data breach. is ready to work with you on the security solution that meets your needs.
Monday, May 12, 2025
Mixing it up: Hybrid work models can offer the best of both worlds for worker well-being and productivity
Prime Minister Christopher Luxon sparked debate on the future of work in New Zealand this week when he ordered public service employees back to the office.
Tuesday, May 6, 2025
Top 3 tips for using Microsoft Copilot in Teams
Copilot in Customer Service
This tour of Microsoft Dynamics 365 Customer Service walks you through the service experience of a true-to-life customer who benefits from the solution's transformative, AI-fueled capabilities. Take the tour to see for yourself how Dynamics 365 Customer Service enables your service teams to respond more effectively and effortlessly and personalize experiences. Learn about optimizing workflows, increasing resolution rates and using predictive insights to proactively address customer needs. When you're ready for a more expansive tour, contact your trusted guide and Microsoft partner, .
Microsoft Teams: Building a Foundation for the Future
Teams has grown to serve over 320 million monthly active users across 181 markets and 44 languages. Today, more than 75% of monthly active users are using the new built- from-the-ground-up desktop app for Windows and Mac. But a new era is on the way.
Read this blog for a deep dive into the many investments Microsoft is making across the board in the fundamentals of Teams, setting a new standard for performance, reliability, and simplicity.
Contact Everlasting Fairytale to get started with the new era of Microsoft Teams.
Total Economic Impact of Dynamics 365 Customer Service
"The Total Economic Impact of Dynamics 365 Customer Service" report from Forrester Consulting examines the potential return on investment of Microsoft Dynamics 365 Customer Service. This infographic summarizes the findings from that study. View the infographic. Contact to start reaping the benefits of an investment in Dynamics 365 Customer Service.
View: Total Economic Impact of Dynamics 365 Customer Service
How Will Artificial Intelligence Change Higher Ed? Let Us Count the Ways
The 2024 New Jersey Big Data Alliance Symposium, held last spring at Rutgers-New Brunswick, focused on the impacts of AI on society and higher education. Key takeaways include AI's amazing ability to automate tedious manual tasks (e.g., transcribing handwritten historical documents into text), streamlining the admissions process and significantly improving the feedback loop.
Many Businesses Are Nearing the Completion of Their Cloud Migrations
Within three years, many organizations will be running most applications on public clouds, new CDW research finds.
A big cloud hangs over Big Tech earnings: Is all this AI spending worth it?
Investors will be scrutinizing the AI spending levels of tech titans like Microsoft when they report earnings this week.
Was Hybrid The Wrong Approach To Delivering Workplace Flexibility?
Despite the growth of hybrid workplace policies, many organizations struggle to make them work. A broader, more multi-faceted approach to workplace flexibility can help.
Tuesday, April 29, 2025
The Total Economic Impact of Microsoft Teams
Microsoft Teams provides a versatile, feature-rich integration platform for enterprises to streamline workflows, digitize and automate processes, and connect and empower employees across departments and locations to strengthen strategic alignment, engagement and productivity.
Read this Forrester Analytic Report for everything you need to know about cost savings and business benefits enabled by Teams as a unified platform for communication and collaboration.
Download it today. Contact Everlasting Fairytale with questions and comments.
Announcing new Copilot in Microsoft Teams enhancements
Customers around the world are already unlocking Microsoft Copilot to more value and learning the power of generative AI at work with Microsoft Teams.
In this blog you will discover the exciting new Copilot in Teams enhancements that will supercharge collaboration, save time and make your company's hybrid meetings better. You'll also learn about MS's ongoing and future efforts to improve Teams performance, reliability, and ease of use.
Contact Copilot AI tech specialist Everlasting Fairytale for assistance integrating AI-powered collaboration with Microsoft Teams into your organization.
Microsoft Guided Tours
Watch this interactive tour of MS Dynamics 365 Contact Center for a step-by step look at how Dynamics 365 enabled a modern outdoor apparel company to deliver frictionless experiences across channels, reduce call volume and hold times with intelligent chatbots and voicebots, and empower agents to deliver great service where a human touch is required. With a single view of truth across data and support channels, your contact center leaders will gain powerful insights that help drive efficiency at scale and reduce unnecessary costs. Reach out to to begin reimagining your customer service operations.
Is Your Data AI-Ready? | TDWI
The promise of AI to transform business operations and accelerate innovation is being stymied by roadblocks, according to a recent survey that found 95% of businesses encounter obstacles in integrating AI into their organizations.
Read the article for some excellent tips on facilitating your AI implementation journey.
Reimagining cloud strategy for AI-first enterprises
New research illuminates findings about cloud maturity, data readiness, and AI adoption. Read the article to understand how businesses are integrating cloud and AI strategy to take their operations to new heights.
is ready to work with you on your cloud and AI strategy.
Top 10 Cybersecurity Strategies
Cyber Magazine takes a look at the top 10 cyber strategies that can help enterprises improve their security posture
Taking Control of Costs: New Tech Makes Business Spend Management Easier
For corporates, the goal, especially in the current inflationary environment, is to squeeze margins higher. Discover how companies leverage AI and data to control costs.
The Future Of Leadership In The Remote Workplace
Leadership in a hybrid world requires a slightly different skillset or, rather, the same skills applied in a different way.
Tuesday, April 22, 2025
What is the Right Way to AI?
Wondering how to get the most effective AI for your organization? You'll need a unique strategy to deploy and drive adoption. Check out this solution brief for the guidance you need to do AI the right way.
Contact Everlasting Fairytale for assistance rolling out your AI adoption with Copilot.
Sandvik Coromant delivers ultimate customer service with Dynamics 365
Sandvik Coromant's journey with Dynamics 365 started in 2016, when it piloted Dynamics 365 Sales in the United States. As its customer base expanded and diversified, the Sandvik team realized that to access the required deep knowledge of customer history they could no longer rely on multiple applications to manage daily business functions. Read Sandvik's story to learn why Sanika Bhagwat: Customer Interactions Process & Technology Manager said, "Dynamics 365 Customer Service is the thread that weaves [together] seamless experiences...enabling automation and AI possibilities for business growth and ultimate customer satisfaction." Ready to help your customers become more productive, profitable and energy efficient? can help you get started with Dynamics 365 Customer Service.
AI Data Drop: The 11 by 11 Tipping Point
Recently, Microsoft conducted a study of more than 1,300 early Copilot adopters across multiple industries to discover what their early behaviors could teach them about the good and bad effects of adopting and rolling out AI.
Read this blog post for an analysis of what "the 11-by-11 tipping point" means for your Copilot users in terms of improved productivity, work enjoyment, work-life balance and the ability to attend fewer meetings.
Ready to adopt and roll out AI? Microsoft Copilot expert Everlasting Fairytale can help get you started.
Monday, April 21, 2025
Reimagining the customer experience with the power of AI
In a world driven by relentless technological advancement, adopting an AI-fueled, customer-centric approach is imperative for staying competitive in today's market. Check out this latest blog article from Microsoft for insights into how generative AI and Copilot are enabling companies to optimize operational efficiency, build long-term loyalty while increasing value at every touchpoint. Ready to accelerate and elevate your customer service operations across the board? Let help you launch into the AI-era with Copilot.
Tuesday, April 15, 2025
Copilot for Microsoft 365: Work On
Announcing Dynamics 365 Contact Center - a Copilot-first cloud contact center to transform service experiences - The Official Microsoft Blog
Microsoft Dynamics 365 Contact Center is a Copilot-first contact center solution that delivers generative AI to every customer engagement channel. This standalone Contact Center as a Service (CCaaS) solution enables customers to maximize their current investments by connecting to preferred customer relationship management systems (CRMs) or custom apps. Read this blog article to discover how Generative AI is driving efficiency and reducing costs by transforming customer service and revolutionizing the way contact centers operate — from delivering rich experiences across digital and voice channels that enable customers to resolve their own needs to equipping agents with relevant context within workflow, and ultimately unifying operations. Contact to begin modernizing your customer service operations with Generative AI and Copilot.
Will AI Fix Work?
The intensity of work and always-on communications are outpacing the ability of businesses like yours to keep up. Working faster and smarter has become more challenging than ever.
Read this infographic for a visualized account of how AI can overcome obstacles to productivity and create a whole new way of working.
Contact Everlasting Fairytale for help navigating the complex challenges of integrating AI into your organization.
Tuesday, April 8, 2025
Service Sophistication Model: Assess - Transform - Lead
This eBook contains valuable insights on utilizing Dynamics 365 to streamline customer support and drive satisfaction. Read it to learn how integrated AI ensures faster resolution times, personalized service, and predictive care. You will also discover how with Dynamics 365 you can anticipate customer needs and engage with them on their preferred channels, creating a seamless experience across all touchpoints. In short, leveraging the real-time insights in this eBook will lead to better decision-making, improved SLA fulfilment, and a more agile customer service strategy.
Microsoft Partner can help you implement these game-changing solutions. Reach out today. And let's get started transforming your customer service operations.
View: Service Sophistication Model: Assess - Transform - Lead
With Copilot, Every Meeting is a 'Digital Artifact'
Since human civilization began, groups of people have met to share information, generate ideas and reach decisions. Now there's a different way to experience a meeting. Read this enlightening blog about how Microsoft Copilot is transforming meetings into "digital artifacts" that can expand human interaction.
KPMG transforms customer service, unlocks real-time insights using Microsoft Dynamics 365 Customer Service
If you're looking to transform your customer service operations, the KPMG case study with Microsoft Dynamics 365 is a must-read. This customer story details how KPMG was able to enhance its customer service delivery by leveraging real-time insights and streamlining its operational processes. With Dynamics 365, KPMG not only improved their response times but also achieved a more comprehensive view of customer engagements. Read the full story to see how this transformative approach can be applied within your organization. can help you leverage Dynamics 365 to empower your workforce and satisfy customer needs more effectively. Contact us.
How AI Will Transform The Labor Market: Essential Insights For Leaders
Explore how AI will reshape the labor market and discover key insights every leader must know to stay ahead in this evolving landscape. Read this Forbes article for a detailed analysis of this important issue and hit reply to discuss how you can integrate the right AI solution into your business operations in a way that minimizes harmful impact on employees.
What are the Most Popular Cloud Platforms Among Tech Pros?
For years, Amazon Web Services (AWS) seemed to dominate tech professionals' cloud usage. Is that still the case? Or have competing web platforms made strides in adoption over the past few years?
The Cybersecurity Burnout Crisis Is Reaching The Breaking Point
CISOs face rising burnout from overwork and evolving cyberthreats. Organizations must invest in resources and support to retain workers and strengthen security defenses.
is ready to discuss with you how you can strengthen your organization's security without having to hire new talent or burning out your IT team.
Updating Enterprise Technology to Scale to "AI Everywhere"
Companies can't scale their AI solutions without also reshaping their technology function to enable this massive shift. Taking an "AI everywhere" approach to re-architecting the tech stack is a critical, foundational step. Equally important will be upgrading current ways of working to make the best use of new AI solutions, which will require bringing the discipline of software development to the adoption of AI models. is ready to take this journey with you.
The post-Covid workplace is dominated by the hybrid model. Here's how to make it work.
The new hybrid work era presents scores of opportunities and risks that leaders must tactfully navigate to ensure their businesses thrive and their employees are productive and content. Check out the article for an excellent analysis of the key elements that go into a successful hybrid work model.
Tuesday, April 1, 2025
The Future Of Work: Innovations Shaping Remote And Hybrid Models
Read the article for an overview of the drivers of a successful hybrid work model and strategies to maintain productivity and engagement as you navigate the seasons for optimal team performance.
Copilot in Customer Service
The tour illustrates practical applications of AI, enabling agents to respond more effectively and personalize experiences. Learn about optimizing workflows, increasing resolution rates, and using predictive insights to proactively address customer needs.
can guide your integration of these advanced solutions, ensuring your business harnesses the full potential of Dynamics 365 to enhance satisfaction and loyalty. Start reenvisioning your customer service strategy with Microsoft's latest tools.
Leveraging AI For Better Cloud Runtime Security
The cloud is a massive attack surface and runtime security is complex. AI plays an essential role for managing the scale and sifting through the noise.
Embarking on the Microsoft Teams Premium Adoption Journey
Microsoft Teams Premium is the solution many organizations use to help employees benefit from seamless collaboration and security. Look at this thought-provoking blog showing the four-stage process of rolling out Teams Premium to ensure that your workforce adopts its features and advantages.
How AI Can Empower Customer Service Agents
Read Microsoft's latest blog post: 'How AI Can Empower Customer Service Agents.' to discover how smart chatbots, AI-powered task assistance, and real-time recommendations enable your teams to stay ahead of complex tech challenges to focus on providing top-notch, friendly customer service even under pressure.
Reach out to when you are ready to drive modernization and transform your service processes with these Microsoft Generative AI solutions.
AI Changes Big and Small Computing
Data centers will get bigger, while more processing will move closer to the edge. The exponential growth in data centers necessary to meet AI's computing demands will have massive implications for businesses and the economy.
20 Emerging Cybersecurity Trends to Watch Out in 2024
Read this article for a comprehensive overview of the key trends that will shape the cybersecurity landscape in 2024 and beyond—including diverse attack vectors, IoT vulnerabilities, AI and ML powered attacks, and much more.
knows the latest cybersecurity trends and can help you stay ahead of threats.
Repay 'Digital Debt' By Simplifying IT Infrastructure
Are you in digital debt? Find out how excessive business tools and notifications can lead to burnout and decreased creativity. Get actionable tips on driving IT efficiency, erasing digital debt and reinvigorating your exhausted staff.
Tuesday, March 25, 2025
Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS)
In this whitepaper, you will get an in-depth look at the transformative effects of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in Average Handle Time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft" to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.
Make the Switch to the New Teams
Monday, March 24, 2025
How Microsoft customer service and support agents become super agents with Copilot in Dynamics 365 Customer Service
In this week's customer story you will discover how Dynamics 365 Customer Service with Copilot integration transforms customer service reps into 'super agents'. You will learn the details of how Copilot's advanced AI capabilities empower agents to excel by streamlining processes, enhancing efficiency and ensuring superior support delivery. Ready to transition from mundane tasks to complex problem-solving and elevate customer service? Contact us to discuss how can get you started.
Tuesday, March 18, 2025
How to establish a cybersecurity baseline, and why you should
Cybersecurity requires regular assessments of the environment, identifying the top risks, patching those and then retesting to confirm those issues have been resolved.
Copilot in Dynamics 365 Customer Service
Discover how you can use the power of generative AI to transform agent experiences with Microsoft Copilot Dynamics 365 Customer Service. View this quick-hitting infographic for an at-a-glance of the impact AI is having on the success of customer service teams and the Copilot in Customer Service capabilities behind it. From finding answers to writing emails to generating actionable analytics for decision-making, Microsoft Copilot Dynamics 365 Customer Service is improving the performance of customer service teams in game-changing ways. Contact us to discuss how Everlasting Fairytale can help put the power of generative AI to work for your customer service team.
The Private Cloud Revolution: How Artificial Intelligence Is Transforming IT Infrastructure
The world of technology is rapidly evolving, and one of the most significant changes is the combination of artificial intelligence (AI) and private cloud systems. This isn't just an update. It fundamentally changes IT operations, dramatically improving efficiency, scalability, and security.
is here when you're ready to get serious about implementing AI in your organization.
Forrester TEI study shows 315% ROI when modernizing customer service with Microsoft Dynamics 365 Customer Service
Week 1's focus is on "Leveling Up Customer Service with Microsoft Dynamics 365." Microsoft's latest blog post reveals an impressive 315% ROI for businesses that modernize their customer service using Dynamics 365 Customer Service. This comprehensive Forrester TEI study highlights the tangible benefits of upgrading service operations, including improved efficiency and customer satisfaction.
This blog post contains valuable insights that will help you understand the specific financial impacts of implementing Dynamics 365 Customer Service. It's truly an invaluable resource for organizations like yours that are looking to achieve substantial returns on investment through a transformed customer service strategy. is ready to help you explore these benefits and integrate this powerful solution into your business operations. Check it out.
Read on and let us help you transform your service delivery.
The Billion-Dollar AI Gamble: Data Centers As The New High-Stakes Game
Explore the vital role of data centers in powering AI and the digital economy, and discover why understanding their use cases is key to making successful investments. Read this Forbes article for an excellent overview of the different types of data centers and the critical role they play in today's economy.
AI Business Spending Is Surging, but Can It Last?
Investors will be scrutinizing the AI spending levels of tech titans like Microsoft when they report earnings this week.
Monday, March 17, 2025
Hybrid work is growing the fastest in these 5 industries
Among the top categories, account management work saw the highest growth rate (62%) in hybrid job postings over the past six months.
As hybrid work adoption accelerates across most industries, is ready to work with you ensure that your company's hybrid work model is optimized for everything from talent retention to collaboration and profitability.
Tuesday, March 11, 2025
Magic Quadrant for Sales Force Automation Platforms
Sales force automation (SFA) platforms have been around for years, but they continue to evolve. Thanks to the advent of AI, some applications are also providing intelligent insights, data analysis and content generation - as well as automating routine administrative tasks.
In this Gartner Magic Quadrant for SFA platforms, you'll get the details on the most prominent SFA providers and their solutions, and learn why Microsoft Dynamics 365 Sales was rated a Leader in SFA solutions,
Achieving Sales Success with AI
You don't want to spend your valuable work time on trivial tasks and neither do your employees. According to a Microsoft survey, nearly 90 percent of workers with access to automation and AI-powered tools feel more fulfilled because they can spend time on work that truly matters. AI can not only automate tasks but do research, draft presentations and emails, and help your salespeople identify the best prospects.
View this infographic to find out how much AI can help your people spend more time selling and less on administrative tasks.
On-premise vs. cloud - Analyzing the benefits, risks and costs for enterprises
Explore the critical factors influencing the on-premise vs. cloud debate for enterprises. Analyze benefits, risks, and costs to make an informed decision.
Improve processes with AI—free demo
If process inefficiencies are hampering your ability to grow and innovate, you could benefit from an AI powered solution designed to streamline and improve business processes. Schedule a free demo today.
Workers Think AI Will Increase Burnout
As AI gets increasingly integrated into the workplace, a new employee survey reveals workers' conflicted feelings about the disruptive new tech
The CISO Top 10: Your guide to navigating the biggest cybersecurity challenges
These guides are more than just a list; they are a strategic tool designed to empower CISOs with the knowledge and direction needed to drive impactful cybersecurity initiatives. Read this article for an overview of the major priorities every business must address to strengthen its security posture, including automation, AI & ML, cloud security, and identity and access management.
Chris Young on What Work Will Look Like in 2030
It's hard to predict the future, but you can get an informed projection by listening to the right voices. Read this insightful interview with Chris Young, an executive vice president of business development, strategy, and ventures at Microsoft giving his views on AI and future leadership strategies.
Generative AI Causes Costly Mistakes for Enterprise Buyers
Confusion surrounding generative AI exists in the market, leading enterprises into unnecessary expense and delays, according to Gartner's Erick Brethenoux.
Tuesday, March 4, 2025
How Prioritizing Cybersecurity Can Give Your Company A Competitive Edge
Here are some primary reasons for companies to prioritize cybersecurity.
The Forrester Wave™: Sales Force Automation, Q3, 2023
Companies use sales force automation (SFA) to help them identify, win and retain customers. But SFA solutions offer different capabilities. In this Forrester Wave, analysts rate the top SFA vendors and list their strong points.
Read the report and see who came out on top. Hint: Microsoft ranked in the Leader category.
Author Kate O'Neill on Why Leaders Should Embrace Optimism amid Uncertainty
Hybrid and remote work can be not only more fulfilling for employees, it can also be more productive for employers. That's the message of this enlightening WorkLab blog featuring an interview with noted tech humanist and consultant Kate O'Neil. Read it and find out about the emerging technologies she foresees will help the hybrid workforce.
Microsoft Dynamics 365 Sales Acceleration Guided Tour
Microsoft Dynamics 365 Sales with the sales accelerator feature helps salespeople identify leads and get AI-based recommendations for sales activities to speed each deal.
Visit this Microsoft demonstration website to see all of the capabilities in Microsoft Dynamics 365 with Sales Accelerator.
This is AI's brain on AI
As AI increasingly relies on synthetic data to supplement costly human-made content, researchers warn of potential instability and bias, but also recognize opportunities for targeted model improvement.
How automation and culture help curb cloud overspend
Business leaders struggling to rein in rising costs can turn to technical solutions, but overruns are also a people problem.
Council Post: Turning The Tables With Technology And Talent
The truth is, if you don't have the tech, you're probably not going to attract the talent.
Monday, March 3, 2025
Maximizing Hybrid Work Success: Strategies for leaders to build effective, modern teams
Hybrid work has become the new normal but leading a successful hybrid team comes with its own set of challenges. See how to effectively navigate this shift to build high-performing teams in hybrid environments.
Tuesday, February 25, 2025
New Microsoft Dynamics 365 and Microsoft Copilot innovations for supply chain, sales, and service join the 2024 release wave 1
Microsoft is announcing capabilities for Dynamics 365 that help professionals across business functions transform customer experiences. Learn more.
Northrop & Johnson sails to exponential growth with Microsoft Dynamics 365
This in-depth customer story examines how a world-leading superyacht brokerage, Northrop & Johnson, transformed its sales and services with Microsoft Dynamics 365, leading to double digit annual sales growth. Read the story and learn about the advanced features and innovative possibilities of Microsoft's AI-powered solutions for sales and marketing.
How AI Will Transform Project Management
Organizations that want to reap the benefits of AI-infused project management technologies can begin now by preparing the right data, people and resources. Read this Harvard Business Review article for insight and strategies. In this Harvard Business Review article, the authors show how to approach these steps and scenarios of how AI and machine learning are transforming project management by improving tasks such as project selection and prioritization, progress monitoring, reporting and testing. Read the article for ideas on how you can ready your data, people and resources to reap the benefits of AI in your project management initiatives, starting now.
'Tiny' AI, big world: New models show smaller can be smarter
IBM Research has developed a compact time-series forecasting model with fewer than 1 million parametersThis small model enables fast predictions and requires | Think bigger means better in AI? Think again.
7 Ways Employers Can Enhance Their Competitive Edge for Drawing Talent
New research examines employers' workforce management priorities, business practices and benefit offerings.
3 Ways Small Business IT Leaders Can Rightsize Their Tech Investments
SMBs must take a strategic approach to technology investments to remain competitive, efficient and secure in an increasingly complex business landscape.
SMEs can turn cybersecurity risk into opportunity
Small and medium enterprises (SMEs) are increasingly at risk of cyber threats, often serving as gateways to larger targets due to weaker security measures. While cybersecurity presents challenges, especially for smaller companies with limited budgets and expertise, it also offers growth opportunities by building customer trust and driving responsible technology use.
The rise of the data platform for hybrid cloud
A move from siloed storage to data platforms unleashesthe potential of AI-driven business.
Tuesday, February 18, 2025
EPAM reimagines sales with Dynamics 365 and Microsoft Copilot for Sales
EPAM Systems Inc., an engineering and cloud consulting firm realized it had a problem with fragmented sales processes. With global sales teams across 55 countries using a variety of sales applications, efficiency was a challenge - and complicated. To reduce complexity and improve efficiency, the company decided to consolidate sales processes and applications on one platform, choosing Microsoft Dynamics 365 with Copilot for Sales. In this customer story, EPAM shares its experience and the results it achieved. Get the story.
HR is just 'scratching the surface' of what AI can do, leaders say
From automating tasks to analyzing data and answering internal questions, AI is transforming HR departments by freeing up HR managers to tackle strategic initiatives like diving deeper into trend analysis to predict attrition and success rates of workers.
Deep automation: A CIO weapon for turning disruption into opportunity
In an era of constant disruption, CIOs and technology leaders are seeking new ways to not just weather the storm but thrive. Deep automation emerges as a powerful weapon in the CIO's arsenal. This article helps CIOs turn disruption into opportunity with deep automation's adaptable nature.
Copilot for Sales Release Wave Video
There's No Secret Ingredient To Good Cybersecurity
There is no secret ingredient to successful cybersecurity—it's just your workforce, their skills and unwavering resolve. Read the article for insight into security imperatives, including: these simple but important steps: regular patching, employee awareness training, and fostering open communication about potential threats.
Then connect with a cybersecurity expert at .
Architecting cloud data resilience
A modern data resilience strategy starts with a cloud-native backup architecture.
Tuesday, February 11, 2025
The Benefits of Microsoft Copilot for Sales: How Microsoft transformed its sales organization with AI
In this eBook, you'll learn how Microsoft sales transformed its sales processes — unlocking productivity and personalizing customer interactions --with Copilot, Microsoft's AI assistant.
Download the case study here. 👉
Work smarter: 3 practical ways to increase productivity for your small business
Discover three simple strategies from Microsoft to heighten small business employee productivity. Get tips for goal-setting, optimizing tech use and minimizing distractions. Learn how to create and sustain a productive business environment today. Download your complimentary copy of the eBook today.
View: Work smarter: 3 practical ways to increase productivity for your small business
Transform the way sellers work with Microsoft Sales Copilot
How can Workday for Microsoft Teams enhance productivity and engagement in your workplace? Let's start a conversation about boosting small business employees' efficiency. 📊✨
How can Workday for Microsoft Teams enhance productivity and engagement in your workplace? Let's start a conversation about boosting small business employees' efficiency. 📊✨
Remote Work Well-Being: How CEOs Can Best Support Remote Workers
Remote work is here to stay in some capacity. However, remote work well-being is often overlooked. Here are three solutions to support remote workers. Read this article to learn how employers can incorporate remote well-being into the workplace wellness strategy, ensuring a productive, happy and thriving workforce.
Global cloud market sees another huge spending spree as AI demand continues
Cloud infrastructure just won't stop growing, with the big three providers towering over the rest.
Read the article for an overview of the state of cloud spending and its implications for businesses. Reach out to the cloud experts at when you're ready to discuss your cloud computing goals and challenges.
A Helpful Guide To AI's Impact On The Workforce
As AI continues to advance, so will the skills needed for success, driving both employers and employees to adapt.
Tuesday, February 4, 2025
Introducing Microsoft 365 Copilot
AI Advantage: Driving sales performance with next-generation tools
AI can empower sellers to instantly surface the most critical data, generate new and original content and automate CRM tasks.
Read this eBook and learn how Microsoft's AI-enabled Copilot enables leaders to discover which sales efforts work best and helps sales staff be more effective.
View: AI Advantage: Driving sales performance with next-generation tools
Microsoft 365 innovations across AI, payments, and collaboration tools help small and medium businesses grow
Small and medium businesses (SMBs) are leveraging AI to achieve unprecedented growth. Discover how Microsoft 365's AI tools such as Copilot,are reshaping the way businesses operate, automate and collaborate. Read the blog and explore the potential of AI for SMBs.
3 Reasons Why The Promised Gains From AI Are Still Faraway
AI hype Is generating hundreds of billions of dollars in investment. Yet AI is still hobbled by inconsistent data, and crippled by siloed expertise. One of them-surprisingly-is that it's actually bad at simple math. Discover the other two in this insightful Forbes article.
AI consumption to drive enterprise cloud spending spree
The research firm expects rapid advancement in AI technologies to double the market's size by 2028.
Read the article for a detailed analysis of how AI is reshaping enterprise consumption patterns. Among the key insights, is the growth of Platform as a Service (PaaS) and Infrastructure as a Service (IaaS), while SaaS remains cloud's largest category, consuming two-fifths of enterprise cloud spend.
Here are the 3 ways workers learn their most valuable skills
In his new book, artificial intelligence expert Matt Beane explores how employees can protect and sharpen their skills for the future of work.
Read the article for a fascinating look at how to leverage these tactics to get the best from your employees-whether remote or in-the-office.
Navigating 3 Areas of Enterprise Tech Disruption
Enterprise IT has grown so much in complexity and scale that it's wreaking havoc across organizations' technology, operations, and connectivity.
Fortunately, you can turn this chaos into opportunity for productivity and growth by gaining full control over your infrastructure and architecture.
Read the article for details and reach out to to schedule a free IT architecture consultation.
A CISO's Guide To Fortifying Your Cybersecurity Posture
With data breaches increasing 78% year-over-year in 2023 and the average cost of a single breach reaching a staggering $4.5 million, the need to implement robust and adaptable cybersecurity strategies has never been more urgent. Here are critical considerations for CISOs as they develop and implement successful AI strategies to combat modern cyber threats.
If you're concerned about cyber threats, is ready to talk you through your choices and find the solution that right for your organization.
Tuesday, January 28, 2025
The Benefits of Microsoft Copilot for Sales: How Microsoft transformed its sales organization with AI
Salespeople waste a lot of time on mundane tasks from data entry and reports to researching prospects. This eBook explains how Copilot, Microsoft's AI assistant, can help salespeople have more time to focus on customer relationships and on closing deals.
Download it here.
Use Teams for your business
Thread creates game-changing solution for IT service providers with Azure OpenAI Service
Thread reimagined the IT service workflow by integrating Azure OpenAI Service with Microsoft Teams. Discover how Thread saves technicians over an hour daily on administrative tasks to streamline resourcing and service request assignments and keep them focused on what matters most — delivering incredible customer service! Read the customer story and take a deep dive into the future of IT service.
Monday, January 27, 2025
Transform the way sellers work with Microsoft Sales Copilot
Tuesday, January 21, 2025
Global consulting firm CAI boosts business agility and operational alignment with Viva Goals and the OKR framework
In this customer success story, discover how global consulting firm CAI improved its strategic alignment and business agility by adopting the Objective and Key Results (OKR) framework and Microsoft's Viva Goals. Learn how CAI enhanced goal management and witnessed a 30% improvement in the diversification of integrated services on engagements. Get the story now.
Introducing new Copilot experiences to boost productivity and elevate customer experiences across the organization
Microsoft Copilot is now in Microsoft Dynamics 365 applications including sales, marketing and field services. In this Microsoft article, discover all the ways that Copilot can help your employees create more, do more and achieve more for your business.
Council Post: AI's Transformative Impact On Small Businesses
While many major tech advances can feel like they were designed with big brands in mind, AI can help SMBs stay competitive with larger competitors, which is why most small businesses are enthusiastically embracing the novel tech. Read the article to discover how you can start using AI.
Tuesday, January 14, 2025
The 7 Revolutionary Cloud Computing Trends That Will Define Business Success In 2025
explores key developments set to transform the cloud landscape. These trends include the rise of multi-cloud strategies, the integration of artificial intelligence, and the expansion of edge computing. Understanding these advancements is crucial for businesses aiming to leverage cloud technology for future success.
Hybrid Work: A Guide for Business Leaders
Microsoft has discovered that understanding and keeping pace with new employee expectations are key to making hybrid work, work. Read the eBook for additional insight on how to make the hybrid work environment work for your organization.
What are your biggest obstacles to scaling your business? Streamlining workflows? Poor collaboration tools? High tech costs? Something else? We'd love to hear your feedback and see if we can tailor a solution to overcome your #ScalePainPoints.
What are your biggest obstacles to scaling your business? Streamlining workflows? Poor collaboration tools? High tech costs? Something else? We'd love to hear your feedback and see if we can tailor a solution to overcome your #ScalePainPoints.
Cybersecurity Lessons Companies Can Learn After Massive Global Windows Outage
By Kelsey Kendall Earlier this month, CrowdStrike's buggy software update crashed many Windows computer systems, causing massive global disruptions to air travel, healthcare and businesses. Airlines are still trying to get back on track, and the outage hit companies with losses that could be in the billions of dollars, according to The Washington Post.
Enable secure and productive remote work on any device
Get ready to scale
The biggest obstacles to scaling your business are no match for Dynamics 365 and Microsoft Power Platform -- designed to unite people, processes, and data by streamlining workflows, lowering operational costs, and empowering confident decision making. Check out the solution brief to learn more and get in touch with a Microsoft consultant at Everlasting Fairytale to schedule a demo.
Productivity problems persist for HR with hybrid workplace 'fauxductivity'
Half of managers still believe staff are engaging in "fauxductivity" — or faking activity and pretending to work while on the clock, a survey found.
The Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes
Read the article for a comprehensive overview of the current landscape of AI in enterprise software—particularly its growing impact on user adoption and its transformative potential to improve customer loyalty, streamline workflows, and reduce operational costs.
can help you cultivate the capabilities necessary to provide seamless customer experiences and unlock new revenue opportunities.
Tuesday, January 7, 2025
The Coming Year: GenAI Enters The Roll-Up-Our-Sleeves-And-Get-To-Work Phase
The novelty with generative AI has worn off — it's time for the hard and purposeful work to begin.
Microsoft 365: An Essential Resource for SMBs' Transformation
Strengthen financial and operating models
In today's rapidly evolving business landscape, you need a solution that delivers full insight into your organization's finances and operations, while empowering your teams to quickly adapt to change. Discover how Dynamics 365 enables these capabilities, helping you make timely decisions to drive growth. Visit the Microsoft Dynamics 365 website for a guided tour and to access the learning hub.
Thriving in the Face of Adversity - How SMBs Emerged Stronger Post-Pandemic
Explore how small and medium businesses transformed amidst pandemic pressures. From streamlining operations to enhancing customer experiences and adopting new technologies, SMBs have shown resilience and innovation. Read the blog to get valuable insights and learn how technology can reshape your business journey.
We help customers use technology to gain more accurate insights into financials. How would you rate your organization's financial visibility? In other words, do you think you have the necessary tools & capabilities to gain full, streamlined and continuous insight into your finances?
We help customers use technology to gain more accurate insights into financials. How would you rate your organization's financial visibility? In other words, do you think you have the necessary tools & capabilities to gain full, streamlined and continuous insight into your finances?
Leaders from BCG, Infosys, AARP, and more predict how AI will transform top companies in the next 12 months
Executives at BCG, Infosys, AARP, and more predict how companies will change with AI — and explain what they can do to leverage the technology.
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