Tuesday, September 17, 2024
Global State of Customer Service Sophistication
When 96% of customers will leave a company that delivers poor service, it's vital to constantly be rethinking how you can level up to meet customers' demands for exceptional service experiences. Explore trends in customer service and the factors driving them in the Microsoft whitepaper, "Global State of Customer Service Sophistication." Download you for free copy for insight, including an overview of Microsoft's innovative Service Sophistication Model and see how it can elevate service levels to foster brand loyalty.
How to establish a cybersecurity baseline, and why you should
Cybersecurity requires regular assessments of the environment, identifying the top risks, patching those and then retesting to confirm those issues have been resolved.
Council Post: The Evolution Of Modern Enterprise IT
A new breed of IT companies has emerged with an innovative approach. The focus became on scale, efficiency and automation.
HR is just 'scratching the surface' of what AI can do, leaders say
From automating tasks to analyzing data and answering internal questions, AI is transforming HR departments by freeing up HR managers to tackle strategic initiatives like diving deeper into trend analysis to predict attrition and success rates of workers.
Harnessing The Power Of AI In Telecommunications
As we navigate the complexities of this digital transformation, it's important to understand the role AI is likely to play in shaping the future of telcos.
The Private Cloud Revolution: How Artificial Intelligence Is Transforming IT Infrastructure
The world of technology is rapidly evolving, and one of the most significant changes is the combination of artificial intelligence (AI) and private cloud systems. This isn't just an update. It fundamentally changes IT operations, dramatically improving efficiency, scalability, and security.
is here when you're ready to get serious about implementing AI in your organization.
Free Work Trends Consultation
What workplace trends will have the biggest impact on how we work and live in the coming year? The answer will help you prepare for the future and empower employees with the insights, technology and support they need to move your organization forward. Having a vision of the business landscape ahead is critical to our work helping clients create and implement future-ready technology strategies. Receive a free Work Trends Consultation when you schedule direct.
Evolve the service level of sophistication with Dynamics 365 Customer Service
Service leaders face challenges trying to adapt to customer needs. This blog from Microsoft showcases how service leaders can utilize Dynamics 365's tools and strategies to meet evolving customer expectations and provides sthought leadership from industry experts.
Tuesday, September 10, 2024
What changes can you make to create more productive, inclusive #hybrid meeting experiences? Our @Microsoft Teams experts have a few ideas to share.
What changes can you make to create more productive, inclusive #hybrid meeting experiences? Our @Microsoft Teams experts have a few ideas to share.
Microsoft Dynamics 365 Customer Insights Guided Tour
Microsoft Dynamics 365 Customer Insights reimagines how teams manage and act on customer data. From a comprehensive 360-degree view to real-time journey orchestration, learn how to harness next-gen AI for deeper insights and stronger customer relationships.
Council Post: The Evolution Of Modern Enterprise IT
A new breed of IT companies has emerged with an innovative approach. The focus became on scale, efficiency and automation.
Workers Think AI Will Increase Burnout
As AI gets increasingly integrated into the workplace, a new employee survey reveals workers' conflicted feelings about the disruptive new tech
Deep automation: A CIO weapon for turning disruption into opportunity
In an era of constant disruption, CIOs and technology leaders are seeking new ways to not just weather the storm but thrive. Deep automation emerges as a powerful weapon in the CIO's arsenal. This article helps CIOs turn disruption into opportunity with deep automation's adaptable nature.
Cybersecurity Lessons Companies Can Learn After Massive Global Windows Outage
By Kelsey Kendall Earlier this month, CrowdStrike's buggy software update crashed many Windows computer systems, causing massive global disruptions to air travel, healthcare and businesses. Airlines are still trying to get back on track, and the outage hit companies with losses that could be in the billions of dollars, according to The Washington Post.
Leveraging AI For Better Cloud Runtime Security
The cloud is a massive attack surface and runtime security is complex. AI plays an essential role for managing the scale and sifting through the noise.
he Future of Education: How AI is Transforming Learning
Advancements in technology have transformed seemingly every industry over the years, including education. Technology has quickly evolved and increased in relevance in schools, from creating common space computer labs to assigning each student their own laptop at the beginning of the year. As the relevance and opportunity for devices such as laptops increase, the usage of tools such as artificial intelligence (AI) also increases.
Designing the New Hybrid Meeting Experience — For Everyone
We live in a hybrid world where flexible work is an expectation and where everyone needs to be on equal footing, everywhere. Making meetings more inclusive is a must when people spend 148 percent more time weekly in Microsoft Teams meetings than before Covid and 66 percent of decision makers are thinking about redesigning physical spaces for hybrid work. This blog shows how teams from across Microsoft work together to help remote and in-person workers see eye-to-eye. Read the blog to learn from Microsoft's experience.
Monday, September 9, 2024
Vattenfall Streamlines service, scaled for sustainability and growth with Dynamics 365
Vattenfall AB, a leading European energy provider, embarked on a transformative journey using Microsoft Dynamics 365. This case dives into how they optimized sales, services, and customer engagement, fostering trust and aligning with their Net Zero goals. Discover their success story and how Dynamics 365 can reshape your customer insights.
Tuesday, September 3, 2024
Hybrid Work Consultation
How do you give employees purpose and clarity in your hybrid workforce? We recommend reviewing your processes and programs to ensure clear guidelines. Receive a free consultation with one of our Hybrid Work consultants when you schedule direct.
Is Your Data AI-Ready? | TDWI
The promise of AI to transform business operations and accelerate innovation is being stymied by roadblocks, according to a recent survey that found 95% of businesses encounter obstacles in integrating AI into their organizations.
Read the article for some excellent tips on facilitating your AI implementation journey.
Lynk & Co is "changing mobility forever" with a customer-focused business driven by Dynamics 365
Lynk & Co, driven by a mission to change mobility forever, uses Microsoft Dynamics 365 to deliver unmatched customer experiences. From offering flexible vehicle acquisition methods to launching community-centered clubs, discover how this company revolutionized market strategy. Get the story.
Hybrid Work is Just Work. Are We Doing it Wrong?
On the topic of hybrid work, employees and employers are divided. Employees are embracing hybrid work and its benefits. Many employers on the other hand, are yearning for a return to pre-Covid office life while dealing with challenges such as shrinking budgets and tight talent markets.
To help leaders balance employee interests and organizational success, Microsoft surveyed 20,000 people worldwide and analyzed trillions of Microsoft 365 productivity signals, LinkedIn labor trends and Glint People Science findings. The data points to three pivots leaders must make to empower people for new ways of working. Read this blog to explore three pivots to help employees thrive and organizations succeed.
Deliver Stellar Customer Service
Get a quick look at Microsoft Dynamics 365 Customer Insights and how it enables you to transform real-time customer engagement. Learn how to seamlessly unify transactional, demographic and behavioral data, and how AI-driven content recommendations can reshape your brand's customer journey. Watch the video.
Global cloud market sees another huge spending spree as AI demand continues
Cloud infrastructure just won't stop growing, with the big three providers towering over the rest.
Read the article for an overview of the state of cloud spending and its implications for businesses. Reach out to the cloud experts at when you're ready to discuss your cloud computing goals and challenges.
There's No Secret Ingredient To Good Cybersecurity
There is no secret ingredient to successful cybersecurity—it's just your workforce, their skills and unwavering resolve. Read the article for insight into security imperatives, including: these simple but important steps: regular patching, employee awareness training, and fostering open communication about potential threats.
Then connect with a cybersecurity expert at .
Navigating 3 Areas of Enterprise Tech Disruption
Enterprise IT has grown so much in complexity and scale that it's wreaking havoc across organizations' technology, operations, and connectivity.
Fortunately, you can turn this chaos into opportunity for productivity and growth by gaining full control over your infrastructure and architecture.
Read the article for details and reach out to to schedule a free IT architecture consultation.
Monday, September 2, 2024
Remote Work Well-Being: How CEOs Can Best Support Remote Workers
Remote work is here to stay in some capacity. However, remote work well-being is often overlooked. Here are three solutions to support remote workers. Read this article to learn how employers can incorporate remote well-being into the workplace wellness strategy, ensuring a productive, happy and thriving workforce.
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