Tuesday, August 27, 2024
Free Hybrid Work Consultation
To the future of work, work-life balance and employee wellness are priorities. How do you deliver it with the right combination of technology, process and culture? Experts in designing and implementing hybrid work environments, Everlasting Fairytale can help you plan and deliver a hybrid work strategy for your organization. Receive a free consultation when you schedule direct.
3 Reasons Why The Promised Gains From AI Are Still Faraway
AI hype Is generating hundreds of billions of dollars in investment. Yet AI is still hobbled by inconsistent data, and crippled by siloed expertise. One of them-surprisingly-is that it's actually bad at simple math. Discover the other two in this insightful Forbes article.
Businesses elevate IT architecture to fight back tech sprawl
To address the exponential spike in technical debt and vendor sprawl, more companies are choosing to architect roles and stand up units, Forrester's Charles Betz said.
Read the article for details and reach out to to schedule a free IT architecture consultation.
Here are the 3 ways workers learn their most valuable skills
In his new book, artificial intelligence expert Matt Beane explores how employees can protect and sharpen their skills for the future of work.
Read the article for a fascinating look at how to leverage these tactics to get the best from your employees-whether remote or in-the-office.
Global State of Customer Service Sophistication
Microsoft's "Global State of Customer Service Sophistication" explores the crucial alignment between customer service and brand loyalty. With research showing a staggering 96% of customers might leave after receiving subpar service, the whitepaper provides actionable steps you can take today to uplevel the sophistication of your customer service experiences and ensure your success, tomorrow. Get insight on risk factors, challenges and steps to address them by modernizing service experiences with the right strategies and technology solutions. Download it here.
OpenShift Virtualization: Not as scary as it seems
Red Hat has announced that it will be ending support of Red Hat Virtualization (RHV) in 2026. This move gives customers about four years to migrate their RHV workloads to another solution in a market that's experiencing some major changes. In this article, we discuss one alternative to legacy virtualization: OpenShift Virtualization, a feature offered within Red Hat OpenShift.
CEO Insights
Employee well-being is hugely important to Marty Flanagan, President and CEO at Invesco, Ltd. In this short video, Flanagan shares highlights from an interview with two of Invesco's rising career employees on how hybrid work environments provide the flexibility people need to maintain a healthy work-life balance. Watch the video on LinkedIn and get access to the full conversation.
National Housing Company offers fully automated smart customer journeys with Dynamics 365
Maximizing customer satisfaction is a strategic imperitive. With Microsoft Dynamics 365, real-world organizations are reaching their service improvement goals by using AI and automation to transform customer experiences. The National Housing Company (NHC) is the perfect example. Get the story on how Microsoft Dynamics 365 enabled the state-owned Saudi real estate development company to improve customer satisfaction by 95% and enhance its capacity to scale.
AI consumption to drive enterprise cloud spending spree
The research firm expects rapid advancement in AI technologies to double the market's size by 2028.
Read the article for a detailed analysis of how AI is reshaping enterprise consumption patterns. Among the key insights, is the growth of Platform as a Service (PaaS) and Infrastructure as a Service (IaaS), while SaaS remains cloud's largest category, consuming two-fifths of enterprise cloud spend.
A CISO's Guide To Fortifying Your Cybersecurity Posture
With data breaches increasing 78% year-over-year in 2023 and the average cost of a single breach reaching a staggering $4.5 million, the need to implement robust and adaptable cybersecurity strategies has never been more urgent. Here are critical considerations for CISOs as they develop and implement successful AI strategies to combat modern cyber threats.
If you're concerned about cyber threats, is ready to talk you through your choices and find the solution that right for your organization.
Tuesday, August 20, 2024
How has your #hybridwork environment affected the company's internal collaboration efforts? @Microsoft can help you put a positive spin on that answer. #hybridwork
How has your #hybridwork environment affected the company's internal collaboration efforts? @Microsoft can help you put a positive spin on that answer.
#hybridwork
Exclusive: AI startups dominate Enterprise Tech list
While the jury is still out on how much AI tech will boost productivity and profitability, enterprise tech is all in on AI—with nearly half of the companies on the Enterprise Tech 30 list having origins rooted in generative AI.
Read the article for details on why companies building AI's infrastructure, tooling and core model technologies are attracting the most venture capital attention and what that means for the future of enterprise tech.
Learn OpenShift Virtualization: 7 training resources to help you get started
OpenShift Virtualization is an essential part of transforming and consolidating your platforms into a modern and unified tech stack that helps match your organization's skills and applications to its larger goals. Want to know more? You're in the right place. Here are 7 learning resources that will help you and your team get started.
Hybrid Work - The new Microsoft Office in Vienna
The Forrester Wave: CRM Suites, Q3 2022
Make informed decisions to drive front-office transformation and customer obsession. In this 31-criterion evaluation of CRM suites providers, Forrester identified the nine most significant — including Microsoft. Get this summary of the report to see how each provider measures up and help select the right one for your organization's needs. Read the summary, "The Forrester WaveTM CRM Suites, Q32022.
Council Post: AI's Transformative Impact On Small Businesses
While many major tech advances can feel like they were designed with big brands in mind, AI can help SMBs stay competitive with larger competitors, which is why most small businesses are enthusiastically embracing the novel tech. Read the article to discover how you can start using AI.
Reimagining cloud strategy for AI-first enterprises
New research illuminates findings about cloud maturity, data readiness, and AI adoption. Read the article to understand how businesses are integrating cloud and AI strategy to take their operations to new heights.
is ready to work with you on your cloud and AI strategy.
Zero Trust Architecture: Redefining Cybersecurity in the Modern IT Landscape
Operating on the assumption that no entity, whether inside or outside the network, is trusted by default, Zero Trust has emerged as an indispensable security framework in today's ultra dangerous cybersecurity environment.
Read the article for a great synopsis of why Zero Trust is the best insurance against a devastating data breach. is ready to work with you on the security solution that meets your needs.
Tuesday, August 13, 2024
The Future Of Work: Innovations Shaping Remote And Hybrid Models
Read the article for an overview of the drivers of a successful hybrid work model and strategies to maintain productivity and engagement as you navigate the seasons for optimal team performance.
Simple Ways to Enable Flexible Work Today
Every company's needs are different when it comes to figuring out flexible schedules that work for a particular organization. However, it's clear that it's now essential to support flexibility in different work styles for your people and teams. Read the blog for insight on six simple ways to enable flexible work at your organization.
Microsoft Dynamics 365 Customer Insights Guided Tour
Microsoft Dynamics 365 Customer Insights reimagines how teams manage and act on customer data. From a comprehensive 360-degree view to real-time journey orchestration, learn how to harness next-gen AI for deeper insights and stronger customer relationships.
How do you make flexible work the best it can be for different employees? Where do you start? Let a @Microsoft #hybridwork expert from Everlasting Fairytale provide the right answers. #WorkTrends #FutureOfWork
How do you make flexible work the best it can be for different employees? Where do you start? Let a @Microsoft #hybridwork expert from Everlasting Fairytale provide the right answers.
#WorkTrends #FutureOfWork
Vattenfall Streamlines service, scaled for sustainability and growth with Dynamics 365
Vattenfall AB, a leading European energy provider, embarked on a transformative journey using Microsoft Dynamics 365. This case dives into how they optimized sales, services, and customer engagement, fostering trust and aligning with their Net Zero goals. Discover their success story and how Dynamics 365 can reshape your customer insights.
Council Post: The Next Big Data Leap: How AI Is Reshaping Data And Analytics Roles
The future lies at the dynamic intersection of data analytics and AI. The whopping $42.5 billion investment in AI startups is elevating data science to new heights, empowering decisionmakers to derive critical insights from the escalating volume of data.
Check out this article.
21 Cloud Computing Trends That Will Dominate in 2024!
As companies continue to leverage the economies and new services cloud vendors offer, cloud computing will continue to grow in 2024 and beyond. Some trends are straightforward; others—like Service Mesh—are more obscure, but equally vital to gaining a comprehensive understanding of the complex cloud landscape. Read to learn more
Revolutionize your strategy with the latest cloud computing trends of 2024. can help you discover cutting-edge innovations & stay ahead in tech!
20 Emerging Cybersecurity Trends to Watch Out in 2024
Read this article for a comprehensive overview of the key trends that will shape the cybersecurity landscape in 2024 and beyond—including diverse attack vectors, IoT vulnerabilities, AI and ML powered attacks, and much more.
knows the latest cybersecurity trends and can help you stay ahead of threats.
The Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes
Read the article for a comprehensive overview of the current landscape of AI in enterprise software—particularly its growing impact on user adoption and its transformative potential to improve customer loyalty, streamline workflows, and reduce operational costs.
can help you cultivate the capabilities necessary to provide seamless customer experiences and unlock new revenue opportunities.
Tuesday, August 6, 2024
Carat
Check out this use case story to learn how media agency Carat was able to form the partnership that allowed Microsoft Teams to become the Official Collaboration Platform of the NFL.
Global State of Customer Service Sophistication
When assessing your organization's customer service sophistication, it's helpful to consider the number of agents in proportion to the overall number of employees. Because while agents are often great experts, they can be even more effective and efficient when they have the freedom to focus on complex scenarios. The Microsoft report, "Global State of Customer Service Sophistication," focuses on the opportunities for automated self service at organizations where reliance on agent support is high. Download the report for insight on how you can unleash the full potential of agents by freeing up their time with the support of chatbots, web portal knowledge resources and personalized support across these channels.
Building a mission critical application platform
Organizations need highly resilient application platforms that give them the ability to scale while enabling security and compliance. Is it possible to find one platform that meets all of these needs? Read this blog to learn about Red Hat's "OpenShift on OpenShift" solution, which utilizes a highly available architecture, including infrastructure and tenant clusters, and automation through Red Hat Ansible and GitOps, providing a platform that meets all of today's needs.
How Microsoft Teams uses AI and machine learning to improve calls and meetings
Disruptive echo effects, poor room acoustics and choppy video are some common issues that hinder the effectiveness of online calls and meetings. Read the blog to learn how Microsoft Teams is improving such audio and video challenges through AI and machine learning.
Monday, August 5, 2024
Xiaomi improves its customer service and post-sales supply chain management with Dynamics 365 and Power Platform
When global tech leader Xiaomi encountered challenges scaling customer service across 100+ markets, it turned to Microsoft Dynamics 365 and Power Platform. Get the story on how integrating the two helped Xiaomi reenvision its service model to create efficiencies and delightful customer experiences.